We have two transactions that we can see in Click&Pledge reports, that we don't see in SalesForce. Basically, donation records weren't set up for these transactions. We can see the transaction record in SalesForce, but that's it. The first transaction is this one:
14913104555884661
The second transactions:
1409270728181254398
1409270728206154398
were for one donation, that looks like it was double charged, when you run the report though Click&Pledge. But, when I try to issue a refund, only one transaction comes up. Plus, only one donation record was created in SalesForce. Did we actually charge this customer twice? Because it's in the report twice, it can't make our SalesForce report match our Click&Pledge report.
14913104555884661
The second transactions:
1409270728181254398
1409270728206154398
were for one donation, that looks like it was double charged, when you run the report though Click&Pledge. But, when I try to issue a refund, only one transaction comes up. Plus, only one donation record was created in SalesForce. Did we actually charge this customer twice? Because it's in the report twice, it can't make our SalesForce report match our Click&Pledge report.
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