CnP_PaaS.EmailSender error

[Rick_McKenney]

Hi, overnight we got the following error messages.

I have granted C&P access for 1 week.

Salesforce.com Organization ID

00D80000000a7s6

Apex script unhandled exception by user/organization: 00580000003ySCm/00D80000000a7s6

Failed to invoke future method 'public static void MailingProcess(Integer)' on class 'CnP_PaaS.EmailSender' for job id '7073400002HfFng'


Apex script unhandled exception by user/organization: 00580000003ySCm/00D80000000a7s6

Failed to invoke future method 'public static void MailingProcess(Integer)' on class 'CnP_PaaS.EmailSender' for job id '7073400002HfSQ8'


Apex script unhandled exception by user/organization: 00580000003ySCm/00D80000000a7s6

Failed to invoke future method 'public static void MailingProcess(Integer)' on class 'CnP_PaaS.EmailSender' for job id '7073400002HfZ0

We did make an Admin "inactive" yesterday. However I can not find the "User ID#" to determine which user this message is referencing and where to adjust the "CnP_Paas.EmailSender" settings


We need help to determine what and why are getting this error and how to fix it.

Thanks
Rick McK

[CnP.Support]

Good day!

Sorry for the delay in getting back to you. We are still trying to dig out of the snow..

The issue you are facing is due to the job that was created by "Kannan, S***" - a user that is no longer active and as such Salesforce generates an error when trying to run the trigger.

https://na29.salesforce.com/08e?retURL=%2Fui%2Fsetup%2FSetup%3Fsetupid%3DMonitoring&setupid=ScheduledJobs

See the user below:




We deleted the PaaS_EmailSender job and it will be created again with the scheduled job is set to run. So you will not have any issues with that specific job.

Needless to say that based on the image above other jobs are also set to run with that user's profile and since he is no longer active all those jobs will fail to run. You may want to review this at your earliest convenience.

Please let us know if we can be of more assistance.

[Rick_McKenney]

I may have caused bigger issue. ;( I deleted the offending job, however I can not recreate it under a different user. Do I need to and will I need to recreate the other job under the inactive user?

[CnP.Support]

Rick,

Do not worry about the job- it will be created automatically next time it needs to run.

Simply delete it and let it be.