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  • CnP_PaaS.EmailSender error

    Hi, overnight we got the following error messages.

    I have granted C&P access for 1 week.
    Salesforce.com Organization ID 00D80000000a7s6
    Apex script unhandled exception by user/organization: 00580000003ySCm/00D80000000a7s6

    Failed to invoke future method 'public static void MailingProcess(Integer)' on class 'CnP_PaaS.EmailSender' for job id '7073400002HfFng'


    Apex script unhandled exception by user/organization: 00580000003ySCm/00D80000000a7s6

    Failed to invoke future method 'public static void MailingProcess(Integer)' on class 'CnP_PaaS.EmailSender' for job id '7073400002HfSQ8'


    Apex script unhandled exception by user/organization: 00580000003ySCm/00D80000000a7s6

    Failed to invoke future method 'public static void MailingProcess(Integer)' on class 'CnP_PaaS.EmailSender' for job id '7073400002HfZ0

    We did make an Admin "inactive" yesterday. However I can not find the "User ID#" to determine which user this message is referencing and where to adjust the "CnP_Paas.EmailSender" settings


    We need help to determine what and why are getting this error and how to fix it.

    Thanks
    Rick McK




  • #2
    Good day!

    Sorry for the delay in getting back to you. We are still trying to dig out of the snow..

    The issue you are facing is due to the job that was created by "Kannan, S***" - a user that is no longer active and as such Salesforce generates an error when trying to run the trigger.

    https://na29.salesforce.com/08e?retU...=ScheduledJobs

    Click image for larger version

Name:	Jobs.jpg
Views:	6
Size:	56.6 KB
ID:	21662


    See the user below:

    Click image for larger version

Name:	Users.jpg
Views:	6
Size:	115.0 KB
ID:	21663


    We deleted the PaaS_EmailSender job and it will be created again with the scheduled job is set to run. So you will not have any issues with that specific job.

    Needless to say that based on the image above other jobs are also set to run with that user's profile and since he is no longer active all those jobs will fail to run. You may want to review this at your earliest convenience.

    Please let us know if we can be of more assistance.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    Comment


    • #3
      I may have caused bigger issue. ;( I deleted the offending job, however I can not recreate it under a different user. Do I need to and will I need to recreate the other job under the inactive user?

      Comment


      • #4
        Rick,

        Do not worry about the job- it will be created automatically next time it needs to run.

        Simply delete it and let it be.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

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