Developer script exception

[Virginia]

Hello:

I've received many emails for various transactions reading -

"Apex script unhandled exception by user/organization: 005i00000025BE7/00Di0000000iX2P

Failed to invoke future method 'public static void MailingProcess(Integer)' on class 'CnP_PaaS.EmailSender' for job id '707i000001cNW3O'"

I had one donor already mention that they did not receive an email receipt and I am concerned that perhaps that's what this means. What can I do to correct this and why might it be happening all of a sudden for all of our transactions?

[Virginia]

Just checking back to see if I can get some assistance with this. Our receipts are still not processing and this has been ongoing for some time.

[CnP.Support]

Good day!

Sorry it seems like this has not been answered.

Please grant us login access so we can review your account.

How to grant access: http://forums.clickandpledge.com/showthread.php?t=1065
Please make sure to post your organization name & the Salesforce Organization ID so we know how to locate your instance.

[Virginia]

Thank you - I've granted access and our Org Id is 00Di0000000iX2P

[CnP.Support]

Good day!

This error occurs when the scheduled job for sending the email is not running or the user that created it is inactive.

Has the user that set up these autoresponder made inactive?

[CnP.Support]

Good day!

Please see below:

The job was created by user Recovery***


and the user that has created that autoresponder job is now disabled:



When the job tries to run the user that needs to run under is no longer active.

I hope the above answers your question.

[Virginia]

Thank you - I reactivated this user and it seems to have solved the problem. Can the job be edited to change the user or must a new job be created?

[CnP.Support]

Good day!

It is best if you recreate the autoresponder.