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  • transaction failure

    I received an inquiry as follows:

    Hi there, I am trying to make a donation for ______ ___, but I encountered following error : 1408120318532687015
    What does that mean? How can I make the donation?
    thanks for the help,
    Eve

    Can you help me identify the problem, please?

    Thanks,

    Steve

  • #2
    Good day!

    The information has been cleared. This transaction was scored at 60 points in the fraud score. We decline on 10. A lot of the connection attributes point to fraudulent pattern, e.g. proxy, free email, etc.

    Please try again and let us know if we can be of any further assistance.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      Thank you. I asked her to resubmit, but I don't think she has done so yet.

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