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PaaS API version, fraud detection and credit card declines

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  • PaaS API version, fraud detection and credit card declines

    We built a Visualforce online donation page with PaaS Class Library for a client early in 2013 last year and it was working fine until a couple days ago. The first problem was TransactionType was not specified, so I added that.


    The second problem was that almost all credit cards were being declined, even the Visa 4111111111111111 number through my CnP developer account. The result code was Decline (5001).


    I had to set Operation.DeclineFraud = false in order to get successful transactions, even with my developer CnP account.


    Has the fraud detection sensitivity changed in the latest version? Is there a more specific error to distinguish fraud decline vs. other types of decline? Are there other settings we can use to keep fraud detection but avoid the decline problem?

    thanks
    David

  • #2
    Hi David,

    There may be a number of factors. Please note that the test mode in a client account is different from your test account as a developer.

    The TEST accounts given to you as a developer act like a live account and repeated attempts will block the attempts. If you give me the account number I can review your declines and find out the reasons.

    It is best to whitelist your IP's or the emails used for testing by logging into the account Portal > Account Info > 3rd Party > Fraud and add the IP address or email address used for testing. Those parameters will be whitelisted.

    Let us know the account number so we can review the declines.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      The client's account number is 23706. My dev account is
      17591

      Originally posted by Support.Department View Post
      Hi David,

      There may be a number of factors. Please note that the test mode in a client account is different from your test account as a developer.

      The TEST accounts given to you as a developer act like a live account and repeated attempts will block the attempts. If you give me the account number I can review your declines and find out the reasons.

      It is best to whitelist your IP's or the emails used for testing by logging into the account Portal > Account Info > 3rd Party > Fraud and add the IP address or email address used for testing. Those parameters will be whitelisted.

      Let us know the account number so we can review the declines.
      Last edited by dmcheng; 05-26-2014, 05:19 PM.

      Comment


      • #4
        David,

        We will contact you today to discuss the issue. All your information were blacklisted and were blocked by the fraud system.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

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