Declined transaction

[CnP.Support]

Good day!

The person has transacted 3 times and the bank has declined it every time. You may see the decline message and it is posted as: "Do not honor" which simply means it is not authorizing.

The best action is for the card holder to contact her bank.

Please let us know if we can be of any further assistance.

[ss57]

A patron was declined on May 22. The transaction amount was $480 and the last name is van Bi***. Can you help me understand why this happened?

Our account number is 28197.

Thank you.