No announcement yet.

Declined transaction

  • Filter
  • Time
  • Show
Clear All
new posts

  • Declined transaction

    A patron was declined on May 22. The transaction amount was $480 and the last name is van Bi***. Can you help me understand why this happened?

    Our account number is 28197.

    Thank you.

  • #2
    Good day!

    The person has transacted 3 times and the bank has declined it every time. You may see the decline message and it is posted as: "Do not honor" which simply means it is not authorizing.

    The best action is for the card holder to contact her bank.

    Please let us know if we can be of any further assistance.
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars:
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday:
    Are you on Salesforce? Join us at the Power of Us Hub: