Announcement

Collapse
No announcement yet.

Question from donor about transaction details on email receipt

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Question from donor about transaction details on email receipt

    Hi Click and Pledge. I have a donor who is curious to know if there if there is a security risk with the transaction details displayed on the standard email receipt including order number, transaction number, authorization code. I've explained that Click and Pledge is a PCI compliant system, but a few more details would be helpful to pass along. Could you help me explain how these details are used to the donor?

    Thank you in advance. I searched the forums for answers and haven't found anything exactly like this. I apologize if this is redundant.

    Mark

  • #2
    Good day Mark,

    The info we show are all useful if they wish to either inquire about a transaction or if you wish to process a credit.

    They serve absolutely no other function and cannot possibly be used for anything. The order number identifies their order in our system. The last 4 digits that is shown if searched as the only parameter will return a million records with the same last 4 digits and is only used to identify a card with that card holder in case of a question - in case they call and wonder what card was used.

    Click & Pledge does not store any credit card numbers anywhere in our system.

    It is purely cosmetics and cannot be used for any other purpose.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Thank you! This is very helpful.

      Comment

      Working...
      X