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  • Duplicated contacts being created...

    when Contact entered new email or phone number on Donation Page during donation.

    Can somebody help me in resolving this issue? 2 days ago someone donated and it created 3 duplicated contacts and this is really annoying. I have granted access.
    Salesforce.com Organization ID 00D1a000000HQnx
    Thank you a lot.

  • #2
    Any updates with this?

    Comment


    • #3
      Good day!

      In our system it is impossible (really it is) to create duplicate contacts if the system is set to "Semi-automatic) contact creation. We can review your setting but we have no Organization ID for your organization and as such can't login to your account.

      What is the Salesforce Organization iD?
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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