Duplicated contacts being created...

[clindo]

when Contact entered new email or phone number on Donation Page during donation.

Can somebody help me in resolving this issue? 2 days ago someone donated and it created 3 duplicated contacts and this is really annoying. I have granted access.

Salesforce.com Organization ID

00D1a000000HQnx

Thank you a lot.

[clindo]

Any updates with this?

[CnP.Support]

Good day!

In our system it is impossible (really it is) to create duplicate contacts if the system is set to "Semi-automatic) contact creation. We can review your setting but we have no Organization ID for your organization and as such can't login to your account.

What is the Salesforce Organization iD?