How do you issue a refund in C&P?

[dgoodkin]

I know this is really a basic question, but we are at a conference and need to find out how we can issue a refund for someone who made a donation. I know how to do this through C&P, it's just when I click the Credit button, it doesn't do anything.

[CnP.Support]

Good day @DGoodkin,

It is easy- simply go to the Portal (https://portal.clickandpledge.com) & follow these steps: http://forums.clickandpledge.com/con...-a-Transaction

Let us know if you need any further help.

[dgoodkin]

Thanks for the link! I actually followed this, but when I got to the last step, it wouldn't do anything when I clicked on Credit. Any advice on what the problem is? Thanks.

[CnP.Support]

Would you please send us the Order Number so we can review the transaction.