Hi,
In the last 24 hours, we've had 2 duplicate transactions. The donor pressed the submit button once, but two C&P transactions were created. The transactions had the exact same timestamp on them, which leads me to believe either a donor hit submit twice or there was a hiccup in the system. We've tried to reproduce the problem, but have been unable to. Can you offer some insight as to how this may have occurred?
thanks,
Kelly
In the last 24 hours, we've had 2 duplicate transactions. The donor pressed the submit button once, but two C&P transactions were created. The transactions had the exact same timestamp on them, which leads me to believe either a donor hit submit twice or there was a hiccup in the system. We've tried to reproduce the problem, but have been unable to. Can you offer some insight as to how this may have occurred?
thanks,
Kelly
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