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Credit card charge refunded in C&P not showing on Salesforce customer acct

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  • Credit card charge refunded in C&P not showing on Salesforce customer acct

    We issued our first credit to a customer who had paid with a credit card through Click & Pledge. We received the email notification (5 days later) that it had gone through, and the customer confirms that it is on his credit card statement, but it never got posted to his Salesforce Contact page. Isn't it supposed to? I posted this on the Salesforce forum and was told it was a question for C&P, so hope someone can help. Thanks.

  • #2
    Good day!

    Sorry but credits are not posted to Salesforce at this time. We are working on it and will be in the release 8.0 due out towards the end of July.

    Please let us know if we can be of any further assistance.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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