No announcement yet.

Donator Receiving Error

  • Filter
  • Time
  • Show
Clear All
new posts

  • Donator Receiving Error

    I have someone who tried to make a donation from our website and got sent to this URL: Error

    Is there a way to figure out what is causing them to get this error?

  • #2
    Good day!

    The ERROR message fully describes the error condition. I cannot lookup the transaction since the error condition is an XML Error meaning we could not parse the XML and therefore could not have saved it.

    We can research the transaction and see if we can find its stage in the process. Please let me know the date, amount, and first name of the person and we can research it within your account.

    Have you tested your form with special characters? Since you have designed the form I am not sure what kind of validation rules you are having.

    Is this the form you are referring to?
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars:
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday:
    Are you on Salesforce? Join us at the Power of Us Hub:


    • #3
      Yes that is the form.
      All of our validation rules just check for empty fields.
      I will see if I can contact the donator again to get more information. So far all I have is her first name, Susan and the date was Sunday 4/21/2013 around 9:45AM MST.