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  • No Transaction Result

    We recently had a donor call in saying that her donation did not go through and when we checked in salesforce there are two transactions listed. For the first there is no transaction result, and the second is listed as declined.

    What would cause a transaction to not have a transaction result? And what can we do to prevent this in the future?

    thanks,

    Fran Harrington

  • #2
    Good day!

    When a transaction does not have a result it means that the transaction has either timed out or aborted before receiving the final result. If you give me details of the transaction I can research it and get back to you. I will need:

    - Date
    - Card type used (Visa, etc.)
    - First name

    Please don't provide detailed contact information since this is a public forum. I just need enough information to uniquely find the transaction.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Date: 4/4/2013
      Card Type: Mastercard
      First Name: Stacey

      thank you!

      Comment


      • #4
        Good day!

        I reviewed the transaction and the first time the bank has declined it without a specific reason and the second time it has declined it as general decline message.

        The card has been declined by the bank twice.

        Please let us know if we can be of any further assistance.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

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