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  • Donation Decline Every Try

    I have a client's donation form in test mode and can't seem to find what the problem is. The card is declined every time, even after trying many different cards. Thanks in advance for the help. Is there a bug in the code that I'm missing?

    https://www.cacwny.org/donate/donate-to-cacwny/

  • #2
    Good day James,

    I reviewed your source code and could not find any issues.

    I did a test transaction of $0.45 and it worked fine without any issues. You should have received a receipt.

    Please note that if you have done repeated tests using a live card in Production mode the system might have caught your information as a source of fraud and is therefore blocking you. I need your IP address and any other email addresses that you might have used so I can remove you from the fraud system. Please do NOT send the info to the forum since this is a public forum - request fraud removal by submitting a ticket to http://Help.ClickandPledge.com

    Please let us know if we can be of any further assistance.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      James,


      I just realized a point that I had missed in your original post.


      Your form is NOT in test mode and it is in PRODUCTION mode.


      Line 718: <input type="hidden" name="OrderMode" id="OrderMode" value="Production" />


      The test I did for you was using a live card. If you want to test with a dummy card then you need to change the mode to Test

      I think that is your issue.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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