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Setting up a new recurring donation page

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  • #16
    I believe so. The order mode is TEST. Do I need to put it anywhere else? What else could cause it to decline a test card?

    Does it do the same thing when you try it? https://uppervalleyhaven.org/haven-heroes/


    Originally posted by Support.Department View Post
    Great.. we are getting close.

    The response is simply a decline. Are you sure you are using TEST mode?

    Comment


    • #17
      Were you able to test it to see why I might be seeing a decline in test mode? I need to have this website working by the end of the Monday and would really appreciate your help in making this happen. You've been very helpful so far.

      Thank you so much!


      Originally posted by UVHaven View Post
      I believe so. The order mode is TEST. Do I need to put it anywhere else? What else could cause it to decline a test card?

      Does it do the same thing when you try it? https://uppervalleyhaven.org/haven-heroes/

      Comment


      • #18
        Hi;

        I copied your page to our internal servers to test.

        Here are the 2 issues you have:

        <input id="OrderMode" type="hidden" name="OrderMode" value="Test" />

        Test is case sensitive - you are using TEST but in the manual it states the case: Test

        Also you are missing the following:

        <input name="Periodicity" type="hidden" id="textfield" value="Month" />

        You are setting things up for recurring but nowhere in the code you are saying what the period should be.

        I just did a test transaction & you should have received a test receipt.

        Please test your page and let us know if we can be of more assistance.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #19
          Thank you for your help! It is now up and running at this URL: https://uppervalleyhaven.org/havenheroes/.

          I have a few additional questions: Will they receive a receipt every month from us when the transaction happens or only once? Will the transaction recurr on the date they made the first donation (ie: the 11th of every month)?

          Thanks!

          Originally posted by Support.Department View Post
          Hi;

          I copied your page to our internal servers to test.

          Here are the 2 issues you have:

          <input id="OrderMode" type="hidden" name="OrderMode" value="Test" />

          Test is case sensitive - you are using TEST but in the manual it states the case: Test

          Also you are missing the following:

          <input name="Periodicity" type="hidden" id="textfield" value="Month" />

          You are setting things up for recurring but nowhere in the code you are saying what the period should be.

          I just did a test transaction & you should have received a test receipt.

          Please test your page and let us know if we can be of more assistance.

          Comment


          • #20
            Good day!

            Your questions:

            You asked: Will they receive a receipt every month from us when the transaction happens or only once?

            Reply: The receipt goes every month with each transaction.

            You asked: Will the transaction recur on the date they made the first donation (ie: the 11th of every month)?

            Reply: Yes- the transactions will repeat based on the period set. In case of your example every month on the 11th day the transaction will repeat.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment

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