I REALLY NEED HELP WITH THIS. I don't know what I have to do to get the customer service and support I need but I am extremely frustrated and have been let down by you guys.
I am waiting to launch our new website and marketing efforts until these pending problems are resolved and the days continue to pass with no resolution. We are just getting off the ground and December is the peak month for donations, so we need all the help we can get and every day that passes is money that is lost.
Here are two error messages that donors cannot get around and get repeatedly:
- http://beaconofhope.org/donation-err...RefID=Donation
(The basket is empty) – there is an Item Name, Item ID, Reference ID, Quantity all selected by default as hidden inputs and the only thing that changes based on the program is the Tracker. This person also gets a prompt about displaying only secure content or all content, not sure if that plays any part
- http://beaconofhope.org/donation-den...RefID=Donation (Denied) – this person gets repeatedly denied using different cards and is sure that he is inputting all the information correctly
- I would also like to know if the ability to process American Express has been added to my account
Form: https://secure.beaconofhope.org/donation.shtml
I would really appreciate some help with this!
I am waiting to launch our new website and marketing efforts until these pending problems are resolved and the days continue to pass with no resolution. We are just getting off the ground and December is the peak month for donations, so we need all the help we can get and every day that passes is money that is lost.
Here are two error messages that donors cannot get around and get repeatedly:
- http://beaconofhope.org/donation-err...RefID=Donation
(The basket is empty) – there is an Item Name, Item ID, Reference ID, Quantity all selected by default as hidden inputs and the only thing that changes based on the program is the Tracker. This person also gets a prompt about displaying only secure content or all content, not sure if that plays any part
- http://beaconofhope.org/donation-den...RefID=Donation (Denied) – this person gets repeatedly denied using different cards and is sure that he is inputting all the information correctly
- I would also like to know if the ability to process American Express has been added to my account
Form: https://secure.beaconofhope.org/donation.shtml
I would really appreciate some help with this!
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