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  • FaaS Form shows white screen on submit

    Whenever I submit my FaaS form, I receive a white screen. Here is the live form: https://cfnrv.org/donate/. Is there anything obvious that I'm missing?


    Thanks,
    Wes

  • #2
    Wes,

    The ONLY reason for a white page is when the form posted to FaaS is not a secure site. If the URL is not https:// and you are posting to us in PRODUCTION mode the FaaS processor will not accept the post.

    In TEST mode the form will work since it only processes 4111 card number but once moved to production it will not process except when the referring URL is a secure site.

    The page you posted is not available and I get a 404 error when I visit it.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    Comment


    • #3
      Would you mind taking another look? My host was looking into things earlier.

      Comment


      • #4
        Good day!

        When I go to the link you provided: https://cfnrv.org/donate/

        I get the following:
        Moved Permanently

        The document has moved here.
        Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          I assure you that if you are seeing a white page it is definitely because you are not posting to us using SSL. Please test it and make sure the page that form is located in is in fact SSL and secure.

          White page means insecure post. It is also in the manual and FAQ.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment


          • #6
            I'm really confused then because it's being accessed through https and Firefox, Safari, and Chrome all show that the certificate is valid. The opening form tag looks correct and is submitting to an https address: <form action="https://faas.Cloud.ClickandPledge.com" method="post">. So what am I missing? I've dug through the manual and the FAQ and nothing explains what's going on.

            Comment


            • #7
              Good day!

              I have to be able to see the site to help you.

              Please let me know where I can see your form so I can review the environment.

              When I visit the link you provided earlier I get an error:

              https://cfnrv.org/donate/

              I see the following 403 error:

              Moved Permanently

              The document has moved here.
              Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

              Regards,
              Click & Pledge Support Department

              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

              Join us @ the educational webinars: https://clickandpledge.com/webinars/
              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

              Comment


              • #8
                Good day again!

                I can see the page you are working on.

                I searched the tags and don't see the following nodes:

                <input type="hidden" name="SendReceipt" id="SendReceipt" value="true" />
                <input type="hidden" name="OrderMode" id="OrderMode" value="Production" />
                <input type="hidden" name="TransactionType" id="TransactionType" value="Payment" />

                These nodes are required so the processor can figure out what it should do.

                If you are testing I suggest you change the OrderMode to Test:

                <input type="hidden" name="OrderMode" id="OrderMode" value="Test" />

                Please fix the form and let us know when updated so we can test it.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                Comment

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