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URGENT!! form not working in production mode- showing blank page

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  • CnP.Support
    replied
    I just tested it after removing all your restrictions from the API. The transaction went through without any problem.

    I made the following 3 test transactions:

    Without any restrictions (cleared all from your admin first): $0.45
    With www.operationwalkpgh.org as the only restrictions: $0.44
    With all your previous entries in addition to www.operationwalkpgh.org: $0.43

    As I am sure you have already received the receipts all 3 transactions processed without any problems.

    Please note that when in TEST mode we don't check the restrictions since we assume the developer is testing / developing using another site.

    You had the following:

    pittsburghbrewniversity.com;
    visionquest.amd3.org;
    amd3.org;
    vqs602.pair.com;
    operationwalkpgh.org;

    I changed the operationwalkpgh.org to: www.operationwalkpgh.org and it processed without any problems.

    Your Fully Qualified Domain Name (FQDN) is: www.operationwalkpgh.org

    Please test it and let us know if that helps.

    There is no need to refund the donations.

    Leave a comment:


  • giovannaamd3
    replied
    no That page works this is the page I am testing

    https://www.operationwalkpgh.org/wordpress/donate-now/

    the test works the production mode doesn't.

    thanks!

    Leave a comment:


  • CnP.Support
    replied
    Is the following the page you are testing?

    https://amd3.org/donate-now/

    We need to run a test transaction and test.

    Leave a comment:


  • giovannaamd3
    replied
    so I tried again to run it into test mode after deleting the URL permissions and it works but again when I switch back to production mode and add the URLS back in it doesn't.

    still gives me an error.

    Leave a comment:


  • CnP.Support
    replied
    I just logged into your account. The following are showing in the URL restriction area:

    pittsburghbrewniversity.com;
    visionquest.amd3.org;
    amd3.org;
    vqs602.pair.com;
    operationwalkpgh.org;

    I suggest you remove all these entries from the restriction area and test. Once it works then add the domain and test it. We want to first make sure the form works before adding restrictions and constraints.

    Leave a comment:


  • giovannaamd3
    replied
    I am not sure what you mean by "I suggest you check the admin and make sure to save the form before exiting."

    the form is posted on this page https://www.operationwalkpgh.org/wordpress/donate-now/

    this is the last chunk of code in the form. I haven't changed anything form the form I posted on this website https://amd3.org/donate-now/

    <td align="right"><input id="OnSuccessUrl" type="hidden" name="OnSuccessUrl" value="https://operationwalkpgh.org/wordpress/thankyoudonation/" /> <input id="OnDeclineUrl" type="hidden" name="OnDeclineUrl" value="https://operationwalkpgh.org/wordpress/decline/" /> <input id="OnErrorUrl" type="hidden" name="OnErrorUrl" value="https://operationwalkpgh.org/wordpress/error/" /> <input id="AccountGuid" type="hidden" name="AccountGuid" value="fe2f87ac-e715-452c-ab6a-35ff4351f07d" /> <input id="AccountID" type="hidden" name="AccountID" value="19647" /> <input id="WID" type="hidden" name="WID" value="48319" /> <input id="RefID" type="hidden" name="RefID" value="Example-000" /> <input id="Tracker" type="hidden" name="Tracker" value="FaaS-Example-000" /> <input id="SendReceipt" type="hidden" name="SendReceipt" value="true" /> <input id="OrderMode" type="hidden" name="OrderMode" value="Production" /> <input id="PaymentType" type="hidden" name="PaymentType" value="CreditCard" /> <input id="TransactionType" type="hidden" name="TransactionType" value="Payment" /> <input id="Submit" type="submit" name="Submit" value="Submit Donation" /></td>

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    Glad to see we are getting closer.

    All changes in the portal are in "real-time" and there is no lag time for replication.

    I suggest you check the admin and make sure to save the form before exiting.

    Leave a comment:


  • giovannaamd3
    replied
    the error is https://www.operationwalkpgh.org/wor...ID=Example-000

    so it looks like there is an URL restriction problem so I added the URL to the allowed URL list under our account.

    I tried running the form again and I still get this message. I am wondering if it take a little while for the allowed URL to propagate.

    thanks

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    Please let me know what the "error" is. In the absence of more information it is almost impossible to know why you are getting the error.

    The URL post back gives you detailed message about the error.

    Leave a comment:


  • giovannaamd3
    replied
    Hello again,
    so I finally got the form to work on this website https://amd3.org/donate-now/ and it's working fine so I used it again on another website https://www.operationwalkpgh.org/wordpress/donate-now/ and it's giving me an error.

    I am wondering why. can you please help ASAP? this needs to go live soon.

    thanks

    Leave a comment:


  • giovannaamd3
    replied
    uhmm yes the account is ssl
    so I deleted the URL and then added them again as you said and yes now iI got the authorization page!!

    checking sales force now to see if I got it.

    Leave a comment:


  • CnP.Support
    replied
    Oh!

    the problem is your site is NOT SSL. Since in test mode your page is not passing real credit card we allow for posting without a secure key. This helps developers with setting up the form without having to set up SSL for a test site.

    Once you go live you HAVE TO BE on a secure site since you are passing the secure transaction with live credit card.

    You cannot post real credit cards to our FaaS processor with an http:// - it has to be https://

    Leave a comment:


  • giovannaamd3
    replied
    thank you for that I will try to see if this helps!

    Leave a comment:


  • giovannaamd3
    replied
    you can try running the form yourself

    this is the page http://amd3.org/wordpress/donate-now/

    if you fill in the form ( or even of you leave the whole form blank)

    the return page is this https://faas.cloud.clickandpledge.com/

    which is basically the action link

    thanks

    Leave a comment:


  • CnP.Support
    replied
    I just reviewed your account and it appears you have enabled the Allowed URL option for the API posts.

    This feature is a very strict condition and we usually don't recommend enabling it during development. I suggest you remove all the URL's from the list and test. Once the site is working then add restrictions.

    We have seen the restrictions being set by one person other than the developer and when a site is trying to go live the URL where the form is placed is not the same URL set in the restriction field.

    Please check that and let us know the error message so we can check it in more detail.

    Leave a comment:

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