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URGENT!! form not working in production mode- showing blank page

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  • URGENT!! form not working in production mode- showing blank page

    hello,
    the form has been working fine in test mode. as soon as I switched to production it stopped working.

    this is the code

    <input id="OnErrorUrl" type="hidden" name="OnErrorUrl" value="https://www.clickandpledge.com/developers/faas/example/response/Error.asp" />

    <input id="AccountGuid" type="hidden" name="AccountGuid" value="fe2f87ac-e715-452c-ab6a-35ff4351f07d" />

    <input id="AccountID" type="hidden" name="AccountID" value="19647" />

    <input id="WID" type="hidden" name="WID" value="48319" />

    <input id="RefID" type="hidden" name="RefID" value="Example-000" />

    <input id="Tracker" type="hidden" name="Tracker" value="FaaS-Example-000" />

    <input id="SendReceipt" type="hidden" name="SendReceipt" value="true" />

    <input id="OrderMode" type="hidden" name="OrderMode" value="Production" />

    <input id="PaymentType" type="hidden" name="PaymentType" value="CreditCard" /> <input id="TransactionType" type="hidden" name="TransactionType" value="Payment" /> <input id="Submit" type="submit" name="Submit" value="Submit Donation" /></td>

  • #2
    Good day!

    Please be more specific by "Not working".

    Do you have an error message? The error message posted back in the URL should give you a hint as to what is going on and what the error is.

    Please post the error message here so we can review it.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      I just reviewed your account and it appears you have enabled the Allowed URL option for the API posts.

      This feature is a very strict condition and we usually don't recommend enabling it during development. I suggest you remove all the URL's from the list and test. Once the site is working then add restrictions.

      We have seen the restrictions being set by one person other than the developer and when a site is trying to go live the URL where the form is placed is not the same URL set in the restriction field.

      Please check that and let us know the error message so we can check it in more detail.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment


      • #4
        you can try running the form yourself

        this is the page http://amd3.org/wordpress/donate-now/

        if you fill in the form ( or even of you leave the whole form blank)

        the return page is this https://faas.cloud.clickandpledge.com/

        which is basically the action link

        thanks

        Comment


        • #5
          thank you for that I will try to see if this helps!

          Comment


          • #6
            Oh!

            the problem is your site is NOT SSL. Since in test mode your page is not passing real credit card we allow for posting without a secure key. This helps developers with setting up the form without having to set up SSL for a test site.

            Once you go live you HAVE TO BE on a secure site since you are passing the secure transaction with live credit card.

            You cannot post real credit cards to our FaaS processor with an http:// - it has to be https://
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              uhmm yes the account is ssl
              so I deleted the URL and then added them again as you said and yes now iI got the authorization page!!

              checking sales force now to see if I got it.

              Comment


              • #8
                Hello again,
                so I finally got the form to work on this website https://amd3.org/donate-now/ and it's working fine so I used it again on another website https://www.operationwalkpgh.org/wordpress/donate-now/ and it's giving me an error.

                I am wondering why. can you please help ASAP? this needs to go live soon.

                thanks

                Comment


                • #9
                  Good day!

                  Please let me know what the "error" is. In the absence of more information it is almost impossible to know why you are getting the error.

                  The URL post back gives you detailed message about the error.
                  Regards,
                  Click & Pledge Support Department

                  On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                  Join us @ the educational webinars: https://clickandpledge.com/webinars/
                  Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                  Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                  Comment


                  • #10
                    the error is https://www.operationwalkpgh.org/wor...ID=Example-000

                    so it looks like there is an URL restriction problem so I added the URL to the allowed URL list under our account.

                    I tried running the form again and I still get this message. I am wondering if it take a little while for the allowed URL to propagate.

                    thanks

                    Comment


                    • #11
                      Good day!

                      Glad to see we are getting closer.

                      All changes in the portal are in "real-time" and there is no lag time for replication.

                      I suggest you check the admin and make sure to save the form before exiting.
                      Regards,
                      Click & Pledge Support Department

                      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                      Join us @ the educational webinars: https://clickandpledge.com/webinars/
                      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                      Comment


                      • #12
                        I am not sure what you mean by "I suggest you check the admin and make sure to save the form before exiting."

                        the form is posted on this page https://www.operationwalkpgh.org/wordpress/donate-now/

                        this is the last chunk of code in the form. I haven't changed anything form the form I posted on this website https://amd3.org/donate-now/

                        <td align="right"><input id="OnSuccessUrl" type="hidden" name="OnSuccessUrl" value="https://operationwalkpgh.org/wordpress/thankyoudonation/" /> <input id="OnDeclineUrl" type="hidden" name="OnDeclineUrl" value="https://operationwalkpgh.org/wordpress/decline/" /> <input id="OnErrorUrl" type="hidden" name="OnErrorUrl" value="https://operationwalkpgh.org/wordpress/error/" /> <input id="AccountGuid" type="hidden" name="AccountGuid" value="fe2f87ac-e715-452c-ab6a-35ff4351f07d" /> <input id="AccountID" type="hidden" name="AccountID" value="19647" /> <input id="WID" type="hidden" name="WID" value="48319" /> <input id="RefID" type="hidden" name="RefID" value="Example-000" /> <input id="Tracker" type="hidden" name="Tracker" value="FaaS-Example-000" /> <input id="SendReceipt" type="hidden" name="SendReceipt" value="true" /> <input id="OrderMode" type="hidden" name="OrderMode" value="Production" /> <input id="PaymentType" type="hidden" name="PaymentType" value="CreditCard" /> <input id="TransactionType" type="hidden" name="TransactionType" value="Payment" /> <input id="Submit" type="submit" name="Submit" value="Submit Donation" /></td>

                        Comment


                        • #13
                          I just logged into your account. The following are showing in the URL restriction area:

                          pittsburghbrewniversity.com;
                          visionquest.amd3.org;
                          amd3.org;
                          vqs602.pair.com;
                          operationwalkpgh.org;

                          I suggest you remove all these entries from the restriction area and test. Once it works then add the domain and test it. We want to first make sure the form works before adding restrictions and constraints.
                          Regards,
                          Click & Pledge Support Department

                          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                          Join us @ the educational webinars: https://clickandpledge.com/webinars/
                          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                          Comment


                          • #14
                            so I tried again to run it into test mode after deleting the URL permissions and it works but again when I switch back to production mode and add the URLS back in it doesn't.

                            still gives me an error.

                            Comment


                            • #15
                              Is the following the page you are testing?

                              https://amd3.org/donate-now/

                              We need to run a test transaction and test.
                              Regards,
                              Click & Pledge Support Department

                              On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                              Join us @ the educational webinars: https://clickandpledge.com/webinars/
                              Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                              Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                              Comment

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