URGENT!! form not working in production mode- showing blank page

[giovannaamd3]

hello,
the form has been working fine in test mode. as soon as I switched to production it stopped working.

this is the code

<input id="OnErrorUrl" type="hidden" name="OnErrorUrl" value="https://www.clickandpledge.com/developers/faas/example/response/Error.asp" />

<input id="AccountGuid" type="hidden" name="AccountGuid" value="fe2f87ac-e715-452c-ab6a-35ff4351f07d" />

<input id="AccountID" type="hidden" name="AccountID" value="19647" />

<input id="WID" type="hidden" name="WID" value="48319" />

<input id="RefID" type="hidden" name="RefID" value="Example-000" />

<input id="Tracker" type="hidden" name="Tracker" value="FaaS-Example-000" />

<input id="SendReceipt" type="hidden" name="SendReceipt" value="true" />

<input id="OrderMode" type="hidden" name="OrderMode" value="Production" />

<input id="PaymentType" type="hidden" name="PaymentType" value="CreditCard" /> <input id="TransactionType" type="hidden" name="TransactionType" value="Payment" /> <input id="Submit" type="submit" name="Submit" value="Submit Donation" /></td>

[CnP.Support]

Good day!

Please be more specific by "Not working".

Do you have an error message? The error message posted back in the URL should give you a hint as to what is going on and what the error is.

Please post the error message here so we can review it.

[CnP.Support]

I just reviewed your account and it appears you have enabled the Allowed URL option for the API posts.

This feature is a very strict condition and we usually don't recommend enabling it during development. I suggest you remove all the URL's from the list and test. Once the site is working then add restrictions.

We have seen the restrictions being set by one person other than the developer and when a site is trying to go live the URL where the form is placed is not the same URL set in the restriction field.

Please check that and let us know the error message so we can check it in more detail.

[giovannaamd3]

you can try running the form yourself

this is the page http://amd3.org/wordpress/donate-now/

if you fill in the form ( or even of you leave the whole form blank)

the return page is this https://faas.cloud.clickandpledge.com/

which is basically the action link

thanks

[giovannaamd3]

thank you for that I will try to see if this helps!

[CnP.Support]

Oh!

the problem is your site is NOT SSL. Since in test mode your page is not passing real credit card we allow for posting without a secure key. This helps developers with setting up the form without having to set up SSL for a test site.

Once you go live you HAVE TO BE on a secure site since you are passing the secure transaction with live credit card.

You cannot post real credit cards to our FaaS processor with an http:// - it has to be https://

[giovannaamd3]

uhmm yes the account is ssl
so I deleted the URL and then added them again as you said and yes now iI got the authorization page!!

checking sales force now to see if I got it.

[giovannaamd3]

Hello again,
so I finally got the form to work on this website https://amd3.org/donate-now/ and it's working fine so I used it again on another website https://www.operationwalkpgh.org/wordpress/donate-now/ and it's giving me an error.

I am wondering why. can you please help ASAP? this needs to go live soon.

thanks

[CnP.Support]

Good day!

Please let me know what the "error" is. In the absence of more information it is almost impossible to know why you are getting the error.

The URL post back gives you detailed message about the error.

[giovannaamd3]

the error is https://www.operationwalkpgh.org/wor...ID=Example-000

so it looks like there is an URL restriction problem so I added the URL to the allowed URL list under our account.

I tried running the form again and I still get this message. I am wondering if it take a little while for the allowed URL to propagate.

thanks

[CnP.Support]

Good day!

Glad to see we are getting closer.

All changes in the portal are in "real-time" and there is no lag time for replication.

I suggest you check the admin and make sure to save the form before exiting.

[giovannaamd3]

I am not sure what you mean by "I suggest you check the admin and make sure to save the form before exiting."

the form is posted on this page https://www.operationwalkpgh.org/wordpress/donate-now/

this is the last chunk of code in the form. I haven't changed anything form the form I posted on this website https://amd3.org/donate-now/

<td align="right"><input id="OnSuccessUrl" type="hidden" name="OnSuccessUrl" value="https://operationwalkpgh.org/wordpress/thankyoudonation/" /> <input id="OnDeclineUrl" type="hidden" name="OnDeclineUrl" value="https://operationwalkpgh.org/wordpress/decline/" /> <input id="OnErrorUrl" type="hidden" name="OnErrorUrl" value="https://operationwalkpgh.org/wordpress/error/" /> <input id="AccountGuid" type="hidden" name="AccountGuid" value="fe2f87ac-e715-452c-ab6a-35ff4351f07d" /> <input id="AccountID" type="hidden" name="AccountID" value="19647" /> <input id="WID" type="hidden" name="WID" value="48319" /> <input id="RefID" type="hidden" name="RefID" value="Example-000" /> <input id="Tracker" type="hidden" name="Tracker" value="FaaS-Example-000" /> <input id="SendReceipt" type="hidden" name="SendReceipt" value="true" /> <input id="OrderMode" type="hidden" name="OrderMode" value="Production" /> <input id="PaymentType" type="hidden" name="PaymentType" value="CreditCard" /> <input id="TransactionType" type="hidden" name="TransactionType" value="Payment" /> <input id="Submit" type="submit" name="Submit" value="Submit Donation" /></td>

[CnP.Support]

I just logged into your account. The following are showing in the URL restriction area:

pittsburghbrewniversity.com;
visionquest.amd3.org;
amd3.org;
vqs602.pair.com;
operationwalkpgh.org;

I suggest you remove all these entries from the restriction area and test. Once it works then add the domain and test it. We want to first make sure the form works before adding restrictions and constraints.

[giovannaamd3]

so I tried again to run it into test mode after deleting the URL permissions and it works but again when I switch back to production mode and add the URLS back in it doesn't.

still gives me an error.

[CnP.Support]

Is the following the page you are testing?

https://amd3.org/donate-now/

We need to run a test transaction and test.