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"Not allowed card type" preventing donations from going through

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  • "Not allowed card type" preventing donations from going through

    Hey there,

    We just launched a site and everything was working great in test mode, but now that we' switched from test to production mode in the form, we're getting sent to the error page after filling out the form. From the url I can see "Not allowed card type". I used a VISA.

    Could this be a problem with our account configuration? I'd assume VISA should be allowed.

    Here's the page we're redirecting to:

    https://powertobe.ca/index.php?optio...=Powertobe-001

    Thanks for your help,

    James

  • #2
    I should mention that all our forms are returning this error, but this one specifically threw that error:

    https://powertobe.ca/donate/donate-today

    Comment


    • #3
      Good day!

      There was an issue with your account setup in PRODUCTION with Canadian $ which is fixed.

      We just did 2 transactions for $1 each and both worked fine. Your forms should work fine now.

      Please test it and let us know if we can be of any further assistance.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment


      • #4
        Thanks for the quick support! Yes it seems to be working well now thanks.

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