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  • Support needed asap!

    http://www.offthematintotheworld.org...obal-seva.html

    Is not working on older versions of Firefox, Safari or IE. HELP!

  • #2
    Good day!

    What version of which browser are you referring to?

    By default we do NOT support 2 versions back since it is practically impossible to take advantage of all the features and be that far backward compatible.

    For the most part browsers such as Firefox and Chrome as well as Safari don't have any problem with older versions since they are good with staying backward compatible. Internet Explorer is another story and their version 7 and 8 were quite different from version 9. IE 7 is no longer supported by most sites and we no longer test against IE 7.

    What version has caused an issue with the system?

    Also please note that your form is a custom form hosted under custom development. It is not supported through the forum and needs to be discussed with support so they can test it and make adjustments as needed.

    Please contact [email protected] and request review.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      Thanks for your help. I have figured out a solution with my web person for most of the browsers. However, on Firefox, the page is showing up with black text and we have a black background. Can you please change the text to make it white? The form has moved to here: http://www.offthematintotheworld.org...obal-seva.html
      I do not know what version of Firefox because it is not my computer that is having that problem. However, the form used to have black text. Can you make sure that all and any versions of the form have white text? It is on a black background.

      I have another request for this form which is an edit. Our friends from Canada cannot donate on this form because they do not have a zip code, but a postal code. Can you please make the Zip Code box into a postal code?

      Thanks

      Comment


      • #4
        Good day!

        As stated earlier your form is a custom form and needs to be discussed with the support department for changes. The forum is not the best place to discuss the form since our suggestions will not help. Your form was developed as a custom solution and needs to be addressed by the support and the custom form team for any adjustment.

        Support department will contact you to further discuss the changes you need.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment

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