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Form Checkup: Recurring payments not working?

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  • Form Checkup: Recurring payments not working?

    I'm having one heck of a time with one of our forms right now. The form is at https://www.farmforward.com/donate-now It's currently in test mode (you can ignore the notice at the top about maintenance. Fixing this issue is the maintenance).

    Everything seems to go through great, except no matter what I try, I cannot get a recurring payment to go through even through I have select fields for periodicity and end date set. Help! What am I doing wrong?

  • #2
    Good day!

    When you say "recurring payment to go through" are you saying that you are getting an ERROR or the payment simply posts as a regular transaction without any recurring being set up.

    Do you see any errors?
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
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    • #3
      My apologies. I should have clarified that. The payment goes through, but it ends up being a one time payment and not a recurring payment. No error messages to speak of.

      Comment


      • #4
        Good day!

        You can probably test this faster than I can.

        LastPaymentDate

        http://manual.clickandpledge.com/For...g_Transactions

        The format is YYYY and NOT YY - the year should be set as 2012 instead of 12.

        See what you have:


        <select name="LastPaymentDate" size="1" id="LastPaymentDate" >
        <option value="20/07/12">3 months (Ending 07/20/12)</option>
        <option value="20/10/12">6 months (Ending 10/20/12)</option>
        <option selected="selected" value="20/04/13">1 year (Ending 04/20/13)</option>
        <option value="20/04/14">2 years (Ending 04/20/14)</option>
        <option value="20/04/15"> 3 years (Ending 04/20/15)</option>

        value should be set to 20/07/2012

        Test it and let me know if this works!
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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        • #5
          Looks like that did the trick. Has that always been the format? AFAIK, I haven't changed that code since December when the form was first set up and the tests we did seemed to work with recurring payments at that point. :-/

          Comment


          • #6
            This format has not changed since it was introduced.

            I am surprised that it was working before! If you were to set up the dates and pass them individually then the year is 2 characters but if you are passing it as one string then it is 4 characters.

            Glad to see that all is working. Please let us know if we can be of more help!
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment

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