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  • Card Declined Error

    I am creating an FAAS on my site, and everything seems to go smoothly when i use the Verify.faas URL. But when I set the form to go strait to the faas url, every card I try to use gets declined. Here is a link to the form, please let me know what I can to fix this problem.

    https://educationforward.org/donate/

    Thanks!

  • #2
    Good day!

    Please note that when you are using a form that is in Production the frequency of testing will be considered as verification attempts and the system will block your email and your IP. All other attempts will be blocked no matter what you do.

    It is recommended that you do your testing while the OrderMode is in "Test" mode. If you wish to test in production please make sure to disable fraud for the page you are using as WID.

    Please email support your IP address as well as the email addresses you have used during testing. I can see in our blocked addresses emails that appear to be from you but with made up domains (e.g. ken.com). The patterns & frequency appear to have created blocks.

    Looking forward to your email to support. We will unblock you once we have the info.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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    • #3
      I just emailed support. Thanks for your help.

      Comment


      • #4
        Kenny,

        We have removed your IP and the emails you listed from the blacklist directory.

        Please go ahead and test the form again.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Kenny,

          One more point & it is quite important.

          The SuccessURL, DeclineURL, and ErrorURL are all pointing to http:// site. This will cause problem when we redirect a secure post to an insecure site. Your donor's browsers will pop a message stating the redirect to an insecure site.

          <input type="hidden" name="OnSuccessUrl" id="OnSuccessUrl" value="http://educationforward.org/?p=450" />
          <input type="hidden" name="OnDeclineUrl" id="OnDeclineUrl" value="http://educationforward.org/card-declined/" />
          <input type="hidden" name="OnErrorUrl" id="OnErrorUrl" value="http://educationforward.org/error/" />

          PLEASE make sure to change the URL's to point to your https:// site.

          This is important & quite urgent.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment

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