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FaaS Error Message: We can't find your account number in the system

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  • FaaS Error Message: We can't find your account number in the system

    Hello,

    I'm currently building a test page to familiarize myself with the FaaS forms. You can view the page here:

    https://jgonzalezfoundation.org/FaaS_Example_000/Example_000.php

    I modified the HTML so that my GUID (edeeed4f-fd6c-4870-a4f3-499a1bbbb13a) and my Account ID (19433) are included in the hidden fields, but every time I submit it tells me "We can't find your account number in the system."

    Is there something wrong with my account. I just want to rule out that possibility before I keep troubleshooting.

    Thanks!

  • #2
    Good day!

    The AccountID & AccountGUID are both right but the WID is wrong.

    <input type="hidden" name="WID" id="WID" value="39588" />

    WID is the ID of a checkout page that has the information for receipt. The Address/Organization Info will be used from the checkout page for inclusion in the receipt.

    The WID that you currently have set up is: 47146

    Click on Checkout Page & you will see a thumbnail of a checkout page. In the thumbnail you will see the WID for the page.

    You may want to reference:

    http://forums.clickandpledge.com/content.php?144-Getting-started-with-FaaS

    Let us know if we can be of any further assistance.
    Regards,
    Click & Pledge Support Department

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support- read more: https://support.clickandpledge.com/s/article/general-information-live-support/

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    • #3
      Thank you very much for the quick reply! I'll look into setting the correct WID.

      Comment


      • #4
        Thank you very much for the quick response. I really appreciate including a link to the FaaS guide. It really helps.

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