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Donation page started getting errors 2 days ago - Help!

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  • must_create
    replied
    I think I got it, thanks!

    Leave a comment:


  • CnP.Support
    replied
    I wonder if this has to do with any of your form validations!

    You have extensive JS in your form that validates every field. Perhaps the JS is looking at the misspelled word.

    Leave a comment:


  • must_create
    replied
    Hi, thanks so much! I see your $1 test donation, and I've corrected the UnitDeductiblePercentage, but now I'm having an issue filling in the donation amount- I can click the radio button, but then I can't fill in my own amount. Any suggestions? Thanks so much!

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    We just did a $1 transaction with your form and it went through. The transaction was from a revised version of your site.

    You have a problem on your site that is causing this issue:

    <input name="UnitDedutiblePercentage" type="hidden" id="UnitDedutiblePercentage" value="100" />$75

    Please see the spelling mistake:

    <input name="UnitDeductiblePercentage" type="hidden" id="UnitDeductiblePercentage" value="100" />$75

    Deductible is spelled Dedutible (c is missing).

    In certain conditions the system causes this problem. Please fix this ASAP.

    Let us know if you are still experiencing a problem.

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    We are copying your site and trying to figure out what is going on with your site. I will keep you posted.

    Leave a comment:


  • Donation page started getting errors 2 days ago - Help!

    I have a donation page that worked just fine (we received a donation on December 19), but today it's only giving error messages. I inherited this page from my predecessor and would love some fresh eyes to look it over and see if anything's wrong with it. Or if anyone else randomly started having donations not going through, that would be good to know as well.

    The URL is: https://www.mustcreate.org/howtohelp/donation.html

    Thanks so much!
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