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Donation page started getting errors 2 days ago - Help!

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  • Donation page started getting errors 2 days ago - Help!

    I have a donation page that worked just fine (we received a donation on December 19), but today it's only giving error messages. I inherited this page from my predecessor and would love some fresh eyes to look it over and see if anything's wrong with it. Or if anyone else randomly started having donations not going through, that would be good to know as well.

    The URL is: https://www.mustcreate.org/howtohelp/donation.html

    Thanks so much!

  • #2
    Good day!

    We are copying your site and trying to figure out what is going on with your site. I will keep you posted.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Good day!

      We just did a $1 transaction with your form and it went through. The transaction was from a revised version of your site.

      You have a problem on your site that is causing this issue:

      <input name="UnitDedutiblePercentage" type="hidden" id="UnitDedutiblePercentage" value="100" />$75

      Please see the spelling mistake:

      <input name="UnitDeductiblePercentage" type="hidden" id="UnitDeductiblePercentage" value="100" />$75

      Deductible is spelled Dedutible (c is missing).

      In certain conditions the system causes this problem. Please fix this ASAP.

      Let us know if you are still experiencing a problem.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment


      • #4
        Hi, thanks so much! I see your $1 test donation, and I've corrected the UnitDeductiblePercentage, but now I'm having an issue filling in the donation amount- I can click the radio button, but then I can't fill in my own amount. Any suggestions? Thanks so much!

        Comment


        • #5
          I wonder if this has to do with any of your form validations!

          You have extensive JS in your form that validates every field. Perhaps the JS is looking at the misspelled word.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment


          • #6
            I think I got it, thanks!

            Comment

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