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Suddenly we have 260 temporary contact, some dating back to 2015, which I know have not been unresolved since that time. Any idea why this might be happening?
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Thanks
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Good day @ntibbett
It might be due to "Auto re-process C&P Data errors" enabled.
Does "Auto re-process C&P Data errors" were enabled under C&P Settings >> Maintenance?
Please review the following KB article: https://support.clickandpledge.com/s...ling-of-errorsRegards,
Click & Pledge Support Department
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No neither box is selected.
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We just reviewed your instance and noticed that those temp records already exist in your instance prior to the upgrade.
Record Created Date:
Regards,
Click & Pledge Support Department
On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange
Join us @ the educational webinars: https://clickandpledge.com/webinars/
Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpCComment
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I was not inferring they were caused by the upgrade, I just don't know what has caused them. And to clarify, activity/payment won't appear in a contact record until a temp contact is resolved. I just know that we did not have unresolved temp contacts from 2015...I'm just trying to figure out why this might have happened.
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