Announcement

Collapse
No announcement yet.

Temporary contacts

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Temporary contacts

    Suddenly we have 260 temporary contact, some dating back to 2015, which I know have not been unresolved since that time. Any idea why this might be happening?
    Thanks

  • #2
    Good day @ntibbett

    It might be due to "Auto re-process C&P Data errors" enabled.

    Does "Auto re-process C&P Data errors" were enabled under C&P Settings >> Maintenance?

    Please review the following KB article: https://support.clickandpledge.com/s...ling-of-errors
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      No neither box is selected.

      Comment


      • #4
        We just reviewed your instance and noticed that those temp records already exist in your instance prior to the upgrade.

        Record Created Date:

        Click image for larger version

Name:	Temp Records.jpg
Views:	14
Size:	77.6 KB
ID:	52381
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          I was not inferring they were caused by the upgrade, I just don't know what has caused them. And to clarify, activity/payment won't appear in a contact record until a temp contact is resolved. I just know that we did not have unresolved temp contacts from 2015...I'm just trying to figure out why this might have happened.

          Comment

          Working...
          X