Tweet
Hi there,
We just had our Spring campaign and several donors reported that they received donation errors on our donate page: https://palestinelegal.org/donate/. I reached out to C&P support about a few of them and the issue for most seemed to be that they were entering an invalid amount ($0.00). Below is the list of people who I know had errors. For those who I already consulted with support about, I've included the issue they identified. Support suggested I reach out to you about the $0.00 transactions to see what needs to be done to prevent this. I have a feeling that was also the case for the others whose issue hasn't been identified yet. I don't think it's user error because the issue has occurred so many times now:
Let me know if you have any questions to help with your diagnosis. I do know that in order to enter a different amount than those that are suggested in the form, one has to first click "Other" before entering in the amount. It may be possible that people forgot to click "Other" but again, this has never been an issue before and we have had the same donate page for years.
Thanks so much,
Angela
We just had our Spring campaign and several donors reported that they received donation errors on our donate page: https://palestinelegal.org/donate/. I reached out to C&P support about a few of them and the issue for most seemed to be that they were entering an invalid amount ($0.00). Below is the list of people who I know had errors. For those who I already consulted with support about, I've included the issue they identified. Support suggested I reach out to you about the $0.00 transactions to see what needs to be done to prevent this. I have a feeling that was also the case for the others whose issue hasn't been identified yet. I don't think it's user error because the issue has occurred so many times now:
- Margo Viscusi (Invalid amount - $0.00, happened 3 times. She eventually tried again another day and it went through.)
- Pamela Sporn (unknown)
- Julie Peteet (Invalid amount - $0.00)
- Raja Jubran (Invalid CVV2)
- Marina Kun (unknown)
- Jean Entine (unknown)
Let me know if you have any questions to help with your diagnosis. I do know that in order to enter a different amount than those that are suggested in the form, one has to first click "Other" before entering in the amount. It may be possible that people forgot to click "Other" but again, this has never been an issue before and we have had the same donate page for years.
Thanks so much,
Angela
Comment