Hi there,
Over the past couple years, donors have been charged the incorrect amount; instead of the amount they select in the form, they are charged the amount of their birth year. This has happened 3 times in the last two days, and a handful of times prior to that. I suspect that this is due to an autofill issue -- perhaps when the donor is entering their address, their birth year auto populates the donate amount, overriding the amount they selected. No where on our form do we ask for the donor's birth date. From what I can tell, the issue occurs when the donor attempts to contribute $100 (assuming the birth year auto-populates when they type "1").
I have advised donors to disable autofill in their browsers, but I'm hoping there's a way to prevent this from happening again even if autofill is enabled in their browser. Please let me know what can be done as this has inconvenienced our donors and we are spending a lot of time trying to remedy the issue. We are in the middle of our biggest campaign of the year, so please respond at your nearest convenience.
Thank you,
Angela
Over the past couple years, donors have been charged the incorrect amount; instead of the amount they select in the form, they are charged the amount of their birth year. This has happened 3 times in the last two days, and a handful of times prior to that. I suspect that this is due to an autofill issue -- perhaps when the donor is entering their address, their birth year auto populates the donate amount, overriding the amount they selected. No where on our form do we ask for the donor's birth date. From what I can tell, the issue occurs when the donor attempts to contribute $100 (assuming the birth year auto-populates when they type "1").
I have advised donors to disable autofill in their browsers, but I'm hoping there's a way to prevent this from happening again even if autofill is enabled in their browser. Please let me know what can be done as this has inconvenienced our donors and we are spending a lot of time trying to remedy the issue. We are in the middle of our biggest campaign of the year, so please respond at your nearest convenience.
Thank you,
Angela
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