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Deductible amount coming through as $0 in the receipt

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  • evanmcd
    replied
    OK, I see now that it has been fixed. Thanks for following up.

    Leave a comment:


  • CnP.Support
    replied
    Evan,

    Sorry I thought we had resolved this. We copied your page to our testing platform and tested it and found no issues.

    Just did a test transaction again and the Tax Deductible showed up correctly. Have you had any recent issues? There has been 3 releases since your initial post with new features.

    Please check your form and forward your receipt with the $0 tax deductible so we can review it. Again your form is correct and we don't see any problems.

    Leave a comment:


  • evanmcd
    replied
    Hello, I haven't heard back regarding this issue. Is someone looking into it?

    Thanks.

    - Evan

    Leave a comment:


  • evanmcd
    replied
    Here's the WID of the page:
    42408

    It's located at https://www.refugepoint.org/make-a-donation/

    Originally posted by Support.Department View Post
    Evan,

    May I have your OrgID or the WID of the page you are using as the reference so I can check your settings.

    Leave a comment:


  • CnP.Support
    replied
    Evan,

    May I have your OrgID or the WID of the page you are using as the reference so I can check your settings.

    Leave a comment:


  • evanmcd
    started a topic Deductible amount coming through as $0 in the receipt

    Deductible amount coming through as $0 in the receipt

    Hi,

    I've just learned that all of our receipts come through with the deductible amount listed as $0.

    I have this field set in our form:

    <input id="UnitDeductiblePercentage" name="UnitDeductiblePercentage" type="hidden" value="100" />

    Is there anything else I need to do to get the proper percentage to show up?

    Thanks.

    - Evan
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