Deductible amount coming through as $0 in the receipt

[evanmcd]

Hi,

I've just learned that all of our receipts come through with the deductible amount listed as $0.

I have this field set in our form:

<input id="UnitDeductiblePercentage" name="UnitDeductiblePercentage" type="hidden" value="100" />

Is there anything else I need to do to get the proper percentage to show up?

Thanks.

- Evan

[CnP.Support]

Evan,

May I have your OrgID or the WID of the page you are using as the reference so I can check your settings.

[evanmcd]

Here's the WID of the page:
42408

It's located at https://www.refugepoint.org/make-a-donation/

Evan,

May I have your OrgID or the WID of the page you are using as the reference so I can check your settings.

[evanmcd]

Hello, I haven't heard back regarding this issue. Is someone looking into it?

Thanks.

- Evan

[CnP.Support]

Evan,

Sorry I thought we had resolved this. We copied your page to our testing platform and tested it and found no issues.

Just did a test transaction again and the Tax Deductible showed up correctly. Have you had any recent issues? There has been 3 releases since your initial post with new features.

Please check your form and forward your receipt with the $0 tax deductible so we can review it. Again your form is correct and we don't see any problems.

[evanmcd]

OK, I see now that it has been fixed. Thanks for following up.