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Deductible amount coming through as $0 in the receipt

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  • Deductible amount coming through as $0 in the receipt

    Hi,

    I've just learned that all of our receipts come through with the deductible amount listed as $0.

    I have this field set in our form:

    <input id="UnitDeductiblePercentage" name="UnitDeductiblePercentage" type="hidden" value="100" />

    Is there anything else I need to do to get the proper percentage to show up?

    Thanks.

    - Evan

  • #2
    Evan,

    May I have your OrgID or the WID of the page you are using as the reference so I can check your settings.
    Regards,
    Click & Pledge Support Department

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    Comment


    • #3
      Here's the WID of the page:
      42408

      It's located at https://www.refugepoint.org/make-a-donation/

      Originally posted by Support.Department View Post
      Evan,

      May I have your OrgID or the WID of the page you are using as the reference so I can check your settings.

      Comment


      • #4
        Hello, I haven't heard back regarding this issue. Is someone looking into it?

        Thanks.

        - Evan

        Comment


        • #5
          Evan,

          Sorry I thought we had resolved this. We copied your page to our testing platform and tested it and found no issues.

          Just did a test transaction again and the Tax Deductible showed up correctly. Have you had any recent issues? There has been 3 releases since your initial post with new features.

          Please check your form and forward your receipt with the $0 tax deductible so we can review it. Again your form is correct and we don't see any problems.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment


          • #6
            OK, I see now that it has been fixed. Thanks for following up.

            Comment

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