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Payment Declines - Error Code 2052

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  • CnP.Support.AM
    replied
    Good day @[email protected]

    One of our developers reviewed and found the following:

    For the form: https://mcwt.org/join getting 5001 error means general decline. It due to using test card. If you process the transaction with real CC it won't decline.

    For the form: https://mcwt.force.com/community/Mem...wal?mType=MBRR We see NO billing info at UI. May I know how you are passing the billing info?

    You may debug it by using the below code and get more info about what is failing:

    cnpxmlstring.TransactionResultCode
    cnpxmlstring.ErrorData
    cnpxmlstring.additionalInfo

    Hope that helps.

    Leave a comment:


  • allison.morris@mcwt.org
    replied
    Hello but I am not sure how to do the "pass the IP address information and test it" part, so please do a couple of test transactions to debug. Thanks.

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @[email protected]

    Have you tested by updating the IP information as mentioned above?

    If you allow us we will do a couple of test transactions to debug the issue.

    Leave a comment:


  • allison.morris@mcwt.org
    replied
    Sorry but I did not take a screen shot. I believe it said "Transaction Declined. We are aware of the issue and [are working to correct it]"

    Whenever someone receives the message, I receive an automated email with the text below.
    __________
    Sent: Tuesday, April 3, 2018 3:45 PM
    To: Info
    Subject: Failed Online Payment


    A Online payment attempt in your online forms has failed. User Information

    Darlene Taylor
    [email protected]

    null, MI
    United States 48170 Attempted Request Details

    Amount: 90
    Frequency:
    Processing Result

    Transaction Status: Xml Error
    Transaction Result: 2052
    Transaction XML:
    [email protected] .com840CreditCard********111110504/19119000000falseENGfalsePayment00009000000

    Leave a comment:


  • CnP.Support.AM
    replied
    Good day @[email protected]

    Would you please share the complete error message you see on the screen?

    Please find the "XmlOperation.IPAddress=IPAddress of the system" in your code and pass the IP address information and test it. If that didn't work then allow us to do a couple of test transactions to debug the issue.


    Leave a comment:


  • allison.morris@mcwt.org
    started a topic Payment Declines - Error Code 2052

    Payment Declines - Error Code 2052

    Hello I am receiving Error Code 2052 when processing payments using either of these forms.
    https://mcwt.force.com/community/ape...wal?mType=MBRR OR https://mcwt.org/join
    I see that a previous post required a change in settings but it was in the old portal. Can you help with my issue?
    I granted SF login access using [email protected] and my C&P login is [email protected]
    Thanks, Allison
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