Payment Declines - Error Code 2052

[[email protected]]

Hello I am receiving Error Code 2052 when processing payments using either of these forms.
https://mcwt.force.com/community/ape...wal?mType=MBRR OR https://mcwt.org/join
I see that a previous post required a change in settings but it was in the old portal. Can you help with my issue?
I granted SF login access using [email protected] and my C&P login is [email protected]
Thanks, Allison

[CnP.Support.AM]

Good day @[email protected]

Would you please share the complete error message you see on the screen?

Please find the "XmlOperation.IPAddress=IPAddress of the system" in your code and pass the IP address information and test it. If that didn't work then allow us to do a couple of test transactions to debug the issue.

[[email protected]]

Sorry but I did not take a screen shot. I believe it said "Transaction Declined. We are aware of the issue and [are working to correct it]"

Whenever someone receives the message, I receive an automated email with the text below.
__________
Sent: Tuesday, April 3, 2018 3:45 PM
To: Info
Subject: Failed Online Payment

A Online payment attempt in your online forms has failed. User Information

Darlene Taylor
[email protected]

null, MI
United States 48170 Attempted Request Details

Amount:	90
Frequency:

Processing Result

Transaction Status: Xml Error
Transaction Result: 2052
Transaction XML:
[email protected] .com840CreditCard********111110504/19119000000falseENGfalsePayment00009000000

[CnP.Support.AM]

Good day @[email protected]

Have you tested by updating the IP information as mentioned above?

If you allow us we will do a couple of test transactions to debug the issue.

[[email protected]]

Hello but I am not sure how to do the "pass the IP address information and test it" part, so please do a couple of test transactions to debug. Thanks.

[CnP.Support.AM]

Good day @[email protected]

One of our developers reviewed and found the following:

For the form: https://mcwt.org/join getting 5001 error means general decline. It due to using test card. If you process the transaction with real CC it won't decline.

For the form: https://mcwt.force.com/community/Mem...wal?mType=MBRR We see NO billing info at UI. May I know how you are passing the billing info?

You may debug it by using the below code and get more info about what is failing:

cnpxmlstring.TransactionResultCode
cnpxmlstring.ErrorData
cnpxmlstring.additionalInfo

Hope that helps.