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Payment Declines - Error Code 2052

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  • Payment Declines - Error Code 2052

    Hello I am receiving Error Code 2052 when processing payments using either of these forms.
    https://mcwt.force.com/community/ape...wal?mType=MBRR OR https://mcwt.org/join
    I see that a previous post required a change in settings but it was in the old portal. Can you help with my issue?
    I granted SF login access using [email protected] and my C&P login is [email protected]
    Thanks, Allison

  • #2
    Good day @[email protected]

    Would you please share the complete error message you see on the screen?

    Please find the "XmlOperation.IPAddress=IPAddress of the system" in your code and pass the IP address information and test it. If that didn't work then allow us to do a couple of test transactions to debug the issue.


    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    Comment


    • #3
      Sorry but I did not take a screen shot. I believe it said "Transaction Declined. We are aware of the issue and [are working to correct it]"

      Whenever someone receives the message, I receive an automated email with the text below.
      __________
      Sent: Tuesday, April 3, 2018 3:45 PM
      To: Info
      Subject: Failed Online Payment


      A Online payment attempt in your online forms has failed. User Information

      Darlene Taylor
      [email protected]

      null, MI
      United States 48170 Attempted Request Details

      Amount: 90
      Frequency:
      Processing Result

      Transaction Status: Xml Error
      Transaction Result: 2052
      Transaction XML:
      [email protected] .com840CreditCard********111110504/19119000000falseENGfalsePayment00009000000

      Comment


      • #4
        Good day @[email protected].org

        Have you tested by updating the IP information as mentioned above?

        If you allow us we will do a couple of test transactions to debug the issue.

        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Hello but I am not sure how to do the "pass the IP address information and test it" part, so please do a couple of test transactions to debug. Thanks.

          Comment


          • #6
            Good day @[email protected]

            One of our developers reviewed and found the following:

            For the form: https://mcwt.org/join getting 5001 error means general decline. It due to using test card. If you process the transaction with real CC it won't decline.

            For the form: https://mcwt.force.com/community/Mem...wal?mType=MBRR We see NO billing info at UI. May I know how you are passing the billing info?

            You may debug it by using the below code and get more info about what is failing:

            cnpxmlstring.TransactionResultCode
            cnpxmlstring.ErrorData
            cnpxmlstring.additionalInfo

            Hope that helps.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment

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