SKUs not mapping with FaaS

[kbulaklak]

Hi,

My company is using FaaS and the SKUs are not mapping to Salesforce. On our campaign "Shatterproof Memorial Pages", I've set up SKUs for all donations. See below:



But when the opportunities come into Salesforce, there is no SKU. See here:


What could be the issue here? I've granted C&P 1-week access and my org ID is 00Df4000000lNSe. Let me know if you need anything else.

Thanks,
Kristine

[CnP.Support.AM]

Good day @kbulaklak

I am bit confused. You have posted your question on FaaS channel and referring to Connect Campaign.

Would you please share the link URL of the page as well as the order number in the question so that we can review whats going on?

Looking forward to hearing back from you.

[kbulaklak]

Hi,

Sure, here's the URL: https://www.shatterproof.org/memorial/thomas-pittard. If you click, "Donate Now" at the bottom that's the form I'm referring to and the order number is 38406-1802141932133050705.

It is not possible to use Connect Campaign with Faas?

Thanks!

[CnP.Support.AM]

Good day @kbulaklak

Please note that the Connect Campaign settings doesn't apply to the FaaS forms. FaaS have its own API values through which you may pass the SKU's. Please refer to the manual: https://manual.clickandpledge.com/Form-Field-Names.html

Please check and let us know if we can be of any further assistance.

[kbulaklak]

Got it. That's good to know and I'll let you know if I have anymore questions. Thank you!