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URGENT. Donation form submits to a blank page.

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  • URGENT. Donation form submits to a blank page.

    Hi,

    Our donation form at https://refugepoint.org/make-a-donation-cnp has stopped working.

    When someone submits the form, they simply get a blank page at https://faas.cloud.clickandpledge.com/

    Please respond ASAP. I've left a phone message and sent an email as well.

    - Evan McDaniel

  • #2
    Good day Evan,

    Sorry for the trouble you are having. I am not sure how this form could have ever worked. Take a look at the following lines:

    <!--<br />
    <input id="OrderMode" name="OrderMode" type="hidden" value="Test" /> –></p>
    <input id="TransactionType" name="TransactionType" type="hidden" value="Payment" />
    <input id="Tracker" name="Tracker" type="hidden" value="FaaS-Example-000" />
    <input id="SendReceipt" name="SendReceipt" type="hidden" value="true" />
    <p><!-- used for tracking recurring donation through to thank you page --></p>


    Lines: 456 - 461

    These lines are all commented out because of the first line: <!--

    the mode, transactiontype, and sendreceipt are all required fields and you have commented it out so the system has no idea what you are trying to do.

    Please remove the comment and test it. Also the OrderMode is set to Test. Test mode only works with 4111 test card number. Before it goes into production you need to change the mode to Production.

    Please make the change and let us know what happens. Looking forward to hearing back from you.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Hi, thanks for the reply. It seems our CMS added some unnecessary markup that produced that error. However, I was able to fix the markup, but am still getting the same blank page.

      If you could please take a look. This is the relevant code as it stands after the fix:

      Code:
      <input id="Subm Donation" class="submit-button" name="Subm Donation" type="submit" value="Submit Donation" /> 
      <input id="ItemID" name="ItemID" type="hidden" value="1" /> 
      <input id="ItemName" name="ItemName" type="hidden" value="Donation" /> 
      <input id="Quantity" name="Quantity" type="hidden" value="1" /> 
      <input id="UnitDeductiblePercentage" name="UnitDeductiblePercentage" type="hidden" value="100" /> 
      <input id="BillingCountryCode"name="BillingCountryCode" type="hidden" value="840" /> 
      <input id="PaymentType" name="PaymentType" type="hidden" value="CreditCard" /> 
      <input id="OnSuccessUrl" name="OnSuccessUrl" type="hidden" value="https://www.refugepoint.org/donate-thank-you" /> 
      <input id="OnDeclineUrl" name="OnDeclineUrl" type="hidden" value="https://www.refugepoint.org/donate-declined" /> 
      <input id="OnErrorUrl" name="OnErrorUrl" type="hidden" value="https://www.refugepoint.org/donate-error" /> 
      <input id="AccountGuid" name="AccountGuid" type="hidden" value="ca0b8d04-ee2c-4de9-8790-704535aa97b7" /> 
      <input id="AccountID" name="AccountID" type="hidden" value="18478" /> 
      <input id="WID" name="WID" type="hidden" value="42408" /> 
      <input id="TransactionType" name="TransactionType" type="hidden" value="Payment" /> 
      <input id="Tracker" name="Tracker" type="hidden" value="FaaS-Example-000" /> 
      <input id="SendReceipt" name="SendReceipt" type="hidden" value="true" /> 
      <!-- used for tracking recurring donation through to thank you page --></p> 
      <input id="RefID" name="RefID" type="hidden" value="non-recurring" />
      Thank you.

      - Evan

      Comment


      • #4
        Evan,

        I still do not see the OrderMode.

        http://manual.clickandpledge.com/For...tml#Order_Mode

        that field is required and is not in your form.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          donation amount!

          Evan,

          Great job. it is working now. I just did a $10 donation and it worked. your site looks quite good and well designed.

          There is a problem but a minor one.

          I am not sure you are aware but if someone enters 10.00 your form validation returns error and asks for "enter a donation amount" and the SUBMIT button is disabled as a result.

          It baffled me for a while until I removed the .00 from 10 and it worked. Users may get confused and think the form is not working. If that is how you want then all is OK.

          Please let us know if we can be of any further assistance.
          Regards,
          Click & Pledge Support Department

          On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

          Join us @ the educational webinars: https://clickandpledge.com/webinars/
          Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
          Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

          Comment

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