Integrating Inventory Tracking?

[Kenny]

Hi,
We've setup FaaS to sell a few different packages of tickets to a certain event coming up. We're wondering if it is possible to setup the inventory features when using FaaS so that when a certain ticket package is sold out, it can't be sold anymore.

I'm assuming this would be challenging, but need to know for sure. Would this work with the full PaaS API?? And does this work easily enough with a regular Advanced Checkout Page?

Thanks!

[CnP.Support]

Kenny,

FaaS does not handle inventory. We had given that a lot of thought and could not frankly find a way that does not cause confusion for the end user. The only thing FaaS can do is possibly decline a transaction stating the inventory has reached zero - of course, as you can imagine, it will cause confusion since the product is still on your site and people are not used to such work flow.

The API platform (PaaS) does not offer inventory.

The Catalog page manages the inventory and the product will disappear from the page once the item is sold out. It is easy and we can show you how to set it up. The catalog page may also be set up to issue eTickets.

Hope that answers your question.

[jfreeman]

Hi - I work with Kenny (who posted the original question) and since it's been a year since his post, I wanted to see if there have been any changes or new features for FaaS or PaaS as it pertains to inventory tracking and as well, the ability to print tickets.
Thanks,
Jill

[CnP.Support]

Jill,

The PaaS platform provides eTicket and name badges. The nodes just are not available in FaaS form processor since it really is not designed for it.

A number of new features have been added to FaaS since your post but not relating to eTicket or name badges- again as said earlier those features are available in the PaaS API.

Please let us know if we can be of any further assistance.

[jfreeman]

Hi again - a year later and we are now considering moving from the FaaS system to the PaaS system as we have a real need for the print at home ticketing option. However, with the Paas system are you able to also accommodate "ticket packages" in addition to one to one ticketing? For example, 1 package for $5,000 includes 4 tickets and so on. I Would like to confirm that the PaaS system can accommodate that type of ticketing. And if you have any other details on how the print at home ticketing works on the event check-in side, that would be great. I.E. do we have a scan option via smart phones - specifically apple based or do you provide scanners?
Thanks,
Jill

[CnP.Support]

Jill,

PaaS system has nodes for tickets and it prints the ticket information passed on to it. It cannot monitor inventory since it is a stand-alone processor for payments. In PaaS you pass all the nodes and if a ticket has been designed the ticket id may be passed on to it and it will create the PDF and send it.

The PaaS tickets have barcodes and it does not have a checkin / checkout with a mobile phone.

In Salesforce we are including all these features in the Event 2.0 due out before the end of the year. If you are using Salesforce you may want to wait for that release since by the time you finish the implementation we may have that release out.

[jfreeman]

Hi,
We need the system up and running before year end as our event is coming up in September so unfortunately we can't wait for Event 2.0. So you're saying b/c PaaS can't monitor inventory the system can't accommodate "ticket packages"? Which system do you offer that can accommodate ticket packages? Also - what device is used then for event check-in with the tickets - do you provide scanners?
Thanks for clarifying,
Jill

[CnP.Support]

Good day Jill,

"Ticket Packages" or any other logic is totally based on your use of the PaaS. Please note that PaaS API is a comprehensive SOAP service which is used for processing any payment coming from any application. It does not track inventory but you can post to it anything you want and it will record and process the payment.

If you are planning to use the PaaS API I am assuming you are or you have a programmer as a developer since the XML development and posting is not typically what a casual programmer can do. So if you have a programmer and they know what you wish to accomplish they can do the work and post it to the API for processing.

The following provides a comprehensive list of nodes dealing with the Ticket. Once the nodes are posted to the API the system will generate all the tickets it sees in the XML

The ticket nodes: http://manual.clickandpledge.com/TicketList.html

The logic of inventory, etc. needs to be part of your program.

I hope the above answers your question.