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Recurring monthly payments charging the full annual fee each month not 1/12

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  • Recurring monthly payments charging the full annual fee each month not 1/12

    We have a form on our website that takes donations. There is an annual amount of $250 and an option for a monthly payment of $20.83. When users choose the monthly they are getting a $2560 charge every month, not the 1/12th amount.

    I am sure my form is the issue, but I am not sure how to correct. Any tips?

    Here is that portion of the form.

    <form class="DonationForm text-Article-style" id="Donation" method="post" action="https://faas.cloud.clickandpledge.com">

    <h3>Donation Amount</h3>

    <fieldset class="DonationForm-radioFieldset">

    <input name="ItemID1" type="hidden" id="ItemID1" value="1" />
    <input name="ItemName1" type="hidden" id="ItemName1" value="Donation" />
    <input name="Quantity1" type="hidden" id="Quantity1" value="1" />
    <input name="UnitDeductible1" type="hidden" id="UnitDeductible1" value="100%" />


    <div>
    <input type="radio" name="UnitPrice1" id="UnitPrice1" value="250" checked="checked" />
    <label for="UnitPrice1">$250</label>
    </div>
    <div>
    <input type="radio" name="UnitPrice1" id="UnitPrice1" value="Other" />
    <label for="UnitPrice1">Other</label>
    <input class="-input-width-auto" name="Other1" type="number" id="Other1" />
    </div>

    </fieldset>

    <h3>Frequency</h3>

    <fieldset class="DonationForm-radioFieldset">

    <div>
    <input name="Installment" type="radio" id="Installment1" value="" checked="checked" />
    <label for="Installment1">One-Time Donation</label>
    </div>
    <div>
    <input name="Periodicity" type="hidden" id="Periodicity" value="Month" />
    <input name="Installment" type="radio" id="Installment2" value="999" />
    <label for="Installment2">Monthly Donation<br/> (Your $250 donation will be spread out over an entire year, at $20.83/month)</label>
    </div>

    </fieldset>

    Any assistance would be appreciated.


  • #2
    Good day creichert

    This is a bit hard to debug given the code you have posted.

    One suggest before we start debugging this on the actual site is to change your post to https://VERIFY.FaaS.Cloud.ClickandPledge.com

    If you switch to the verify you will actually see what your program is posting to us. The verification end point is a great help during the debugging phase.

    If you cannot figure out what is going on please send us the link to your actual form on your site so we can test it and see why this is posting the way it is.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Good day creichert

      Please also see: http://manual.clickandpledge.com/For...g_Transactions

      there are 2 methods for recurring:
      • Installment: installment is when you want to pay a large sum in smaller payments, like buying a car and making payments on a monthly basis. An example: $10,000 making payments over 10 months of $1000 each.
      • Subscription: Similar to a monthly donation when you donate $10 a month for a period of 12 months or simply indefinitely.
      It seems like you want to use the Installment and pass the periodicity as 12, in other words the method is installment & the periodicity is 12.

      It is a bit confusing what you are doing -- please make sure to follow the above definition and use the verify to see what you are posting.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment

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