Error Occurring - No Changes Made, Just Sudden Errors

[Katie P]

Hi, thanks for your voice mail. I had to leave the office on another task for a few minutes.

So for the radio buttons, I changed them to:

<td><input name="FieldName1" type="hidden" value="EUpdateYes" /> <input name="FieldValue1" type="radio" /> Yes</td>
<td><input name="FieldName1" type="hidden" value="EUpdateNo" /> <input name="FieldValue1" type="radio" /> No</td>
<td><input name="FieldName1" type="hidden" value="EUpdateAlreadyOnList" /> <input name="FieldValue1" type="radio" /> Thanks, I already receive e-updates!</td>

Unfortunately, when I went do test the form (in TEST mode) Chrome shot me back this message:

"The webpage at https://faas.cloud.clickandpledge.com/ might be temporarily down or it may have moved permanently to a new web address."

Weird?

[CnP.Support]

Katie,

you have not yet changed the fields associated with:

Choose How to Use Your Donation

those are radio buttons and need to be changed as well.

Not sure why Chrome is returning you that error.. I use Chrome and I tested it with no problem.

[Katie P]

Tried 3 more times and finally https://faas.cloud.clickandpledge.com responded.

Guess I'll still need some instruction on how to label my radio buttons. If I don't label them FieldName1, 2, 3 etc. then they don't read out properly on the receipt. If they're all FieldName or FieldName1 the results get posted in the wrong spots.

[CnP.Support]

Katie,

Look at the post earlier- Set 2 - I am showing you what you need to do.

that should work.

[CnP.Support]

Katie,

Just checked your site and your form is now working fine. The radio button name is correct.

Good job!

[Katie P]

Katie,

Just checked your site and your form is now working fine. The radio button name is correct.

Good job!

Hey again -- I had to take a short break from correcting this form, but actually, I'm still having a few issues in Test mode:

(1) Successful transaction not redirecting to Thank You page, its just going back to Donate form.

(2) Although the HTML code is now correct, the donation receipt is still displaying incorrectly.

For example, I just ran a test and selected radio button "no" to E-Update, then radio button to select my donation to go towards the "Exchange Club Family Center," then filled in the text field at the end to indicate that my donation should be in Memory of "Jill" -- but... here's how it displayed on the receipt:

Comments & Other Info:

EUpdateYes = on
EUpdateNo = on
EUpdateAlreadyOnList =
General = Jill
Hearts and Hands =
Counseling =
ECFC =
Project1 =
RSVP =
YACC =
Honor =
Memoriam =

Any ideas on how to fix this?

[CnP.Support]

Katie,

Take a look at this line:

<input id="EmailNotificationList" name="EmailNotificationList" type="hidden" value="[email protected]" input name=" />

input name ="

what is this tag for?

that is an open quote and as a result is putting a quote around your next line which is onSuccessURL. So in essence that line is not being read.

Fix this as I review the other issues.

[CnP.Support]

Katie,

Look at the following lines:

<input name="FieldName3" size="20" type="hidden" value="Honor" /> 
<input name="FieldValue3" size="50" type="text" /> 
<p>In Memory of:</p> 
<input name="FieldName3" size="20" type="hidden" value="Memoriam" /> 
<input name="FieldValue3" size="50" type="text" /></fieldset>

You need to change the last two fields to 4

<input name="FieldName3" size="20" type="hidden" value="Honor" /> 
<input name="FieldValue3" size="50" type="text" /> 
<p>In Memory of:</p> 
<input name="FieldName4" size="20" type="hidden" value="Memoriam" /> 
<input name="FieldValue4" size="50" type="text" /></fieldset>

Hope that makes sense.

[Katie P]

That does make sense, I made the change. However, the problem still exists. Here's the receipt now:

Comments & Other Info:

EUpdateYes = on
EUpdateNo = on
EUpdateAlreadyOnList =
General = Jill
Hearts and Hands =
Counseling =
ECFC =
Project1 =
RSVP =
YACC =
Honor =
Memoriam =

[CnP.Support]

Katie,

what do you expect it to be?

Complete the page and do a screen capture so we can see the form completed. Next show me the result so we can compare it. Based on what I see all is finally correct in your form now.

[Katie P]

Screenshots

Hi again,

Sorry for the delay in sending screenshots. It's been a busy week over here :-)

So, here are links to two screenshots:

Screenshot #1: form as its filled out on the website
Screenshot #2: screenshot of the receipt... as you'll see, the receipt doesn't properly display the options which were selected.

-- Katie

[CnP.Support]

Katie,

I spent a little time trying to figure out your code and finally realized that you are not treating the radio buttons correctly. I should have seen that earlier but somehow I missed it.

A radio button option is 1 question and many answers. The question and answer need to be treated as the following:

<td><input name="FieldName1" type="hidden" value="Would you like to receive E-Updates from Family Service?"></td>
<td><input name="FieldValue1" value="EUpdateYes" type="radio" checked="checked"> Yes</td>
<td><input name="FieldValue1" value="EUpdateNo" type="radio"> No</td>
<td><input name="FieldValue1" value="EUpdateAlreadyOnList"  type="radio"> Thanks, I already receive e-updates!</td>

As you see we only have 1 field called FieldName1 and multiple FieldValue1 fields. When we post this the FieldName1 serves as the question and the FieldValue1 field that is checked will post as the answer.

Hope this makes sense.

[Katie P]

Success!

Success! Thanks for sticking with me and figuring this out!

For anyone interested in the future, my final (correct) code is:

<input name="FieldName1" value="Would you like to receive E-Updates?" type="hidden" />
<td><input name="FieldValue1" value="EUpdateYes" type="radio" checked="checked" /> Yes</td>
<td><input name="FieldValue1" value="EUpdateNo" type="radio" /> No</td>
<td><input name="FieldValue1" value="EUpdateAlreadyOnList" type="radio" /> Thanks, I already receive e-updates!"</td>

<input name="FieldName2" type="hidden" value="Select a program to support:" />
<input name="FieldValue2" type="radio" value="General Support" checked="checked" /> General Support: Where My Donation is Most Needed
<input name="FieldValue2" type="radio" value="Counseling Program" /> Counseling Program
<input name="FieldValue2" type="radio" value="Exchange Club Family Center" /> Exchange Club Family Center
<input name="FieldValue2" type="radio" value="Project ONE" /> Project ONE
<input name="FieldValue2" type="radio" value="RSVP Volunteer Program" /> RSVP Volunteer Program
<input name="FieldValue2" type="radio" value="Young Adult Community Conferencing" /> Young Adult Community Conferencing

<input name="FieldName3" type="hidden" value="Honor" />
In Honor of: <input name="FieldValue3" size="50" type="text" />
<input name="FieldName4" type="hidden" value="Memory" />
In Memory of: <input name="FieldValue4" size="50" type="text" />

[CnP.Support]

Lovely.. it works.

Now time to move to the next challenge