Error Occurring - No Changes Made, Just Sudden Errors

[Katie P]

Hi Click and Pledge:

I've had a FaaS form embedded in my website: www.familyservice.us/donate for several months. Its been working fine, until yesterday when a donor tried to make a donation and repeatedly received an "error" (i.e. was redirected to our Error page www.familyservice.us/donate/error after hitting Submit).

There have been NO changes or alterations made to the FaaS form, HTML, etc. Could someone help me take a closer look inside and solve this problem?

Thanks in advance!

-- Katie

[CnP.Support]

Katie,

Sorry for the trouble.. I reviewed your code and here is the problem:

<input id="WID" name="WID" type="hidden" value="38795" />

In the above you are referencing WID = 38795

The checkout page associated with that WID shows as deleted and is no longer active.

Have you deleted that page?

If you want we can activate it again.

[Katie P]

Yes! Wow! I accidentally deleted 38795 when trying to sort through old donation pages. Yes, if you could reactivate, that would be awesome. -- Thanks!

[CnP.Support]

Ketie,

The checkout page is active again and should be working.

Please double check and make sure it is working.

The ERROR that posts back always includes the ERROR message and in this case it says the reference page is not available. Test it again and let us know if you need any further assistance.

[Katie P]

Can I use the 4111111111111111 number to test an active page?

[CnP.Support]

No- the page has to be put in TEST mode first.

A page in PRODUCTION mode will not work with TEST mode.

[Katie P]

Put it in Test mode and it worked. Thanks. The only little hiccup is that the transaction receipt email did not properly relay the options selected in the donation form.

For example, on the donation form (www.familyservice.us/donate) I selected:

Radio button for E-Update > Yes
Radio button for "Choose How to Use Your Donation" > Counseling
Text field for "Make Your Donation is Honor or Memory of Someone Special" > In Honor of: Joe Doe

Oddly enough, the "E-Update > Yes" made it to the receipt...
The text field for "In Honor" was displayed next to the wrong field...
And "Choose How To Use Your Donation > Counseling" never displayed.

Suggestions?

[CnP.Support]

Katie,

The issue with the custom questions is related to not naming the fields correctly. When all names are the same and one answer is not provided the wrong question gets associated with the wrong answer.

Take a look at the following link:

http://manual.clickandpledge.com/Form-Field-Names.html#Custom_Questions

In your form you have listed the questions as:

<input name="FieldName" type="hidden" value="General" /> 
<input checked="checked" name="FieldValue" type="radio" /> General Support: Where My Donation is Most Needed</p> 
<p> 
<input name="FieldName" type="hidden" value="Hearts and Hands" /> 
<input name="FieldValue" type="radio" /> Hearts &#038; Hands Charity Ball</p>

It is best if you actually follow the following naming convention:

<input name="FieldName1" type="hidden" value="General" /> 
<input checked="checked" name="FieldValue1" type="radio" /> General Support: Where My Donation is Most Needed</p> 
<p> 
<input name="FieldName2" type="hidden" value="Hearts and Hands" /> 
<input name="FieldValue2" type="radio" /> Hearts &#038; Hands Charity Ball</p>

adding 1, 2, 3, ... to the end of each name will order them accordingly.

hope that makes sense.

[CnP.Support]

Oh Katie,

I realized my answer makes changes to a radio button series. The answer stays the same but please note that radio button options need to all have the same name since they post as 1 item at the end.

Sets of custom questions need to be numbered accordingly.

[Katie P]

Great. Can the numbers for FieldName go higher than 9?

[Katie P]

Oh Katie,

I realized my answer makes changes to a radio button series. The answer stays the same but please note that radio button options need to all have the same name since they post as 1 item at the end.

Sets of custom questions need to be numbered accordingly.

Just saw your addition here... so should all radio buttons for the E-Update section be labeled as FieldName1 (for example) and then all radio buttons for the Choose How We Use Your Donation section be labeled as FieldName2?

[CnP.Support]

we simply pair the texts together. They can go to any number.

[CnP.Support]

I think the following will make it clear.

You have 4 sets of questions and they should be named like the following:

Set 1

<input name="FieldName1" type="hidden" value="EUpdateYes" /> 
<input checked="checked" name="FieldValue1" type="radio" /> Yes</td> 
<td> 
<input name="FieldName1" type="hidden" value="EUpdateNo" /> 
<input name="FieldValue1" type="radio" /> No</td> 
<td> 
<input name="FieldName1" type="hidden" value="EUpdateAlreadyOnList" /> 
<input name="FieldValue1" type="radio" /> Thanks, I already receive e-updates!

Set 2

<input name="FieldName2" type="hidden" value="General" /> 
<input checked="checked" name="FieldValue2" type="radio" /> General Support: Where My Donation is Most Needed</p> 
<p> 
<input name="FieldName2" type="hidden" value="Hearts and Hands" /> 
<input name="FieldValue2" type="radio" /> Hearts &#038; Hands Charity Ball</p> 
<p> 
<input name="FieldName2" type="hidden" value="Counseling" /> 
<input name="FieldValue2" type="radio" /> Counseling Program</p> 
<p> 
<input name="FieldName2" type="hidden" value="ECFC" /> 
<input name="FieldValue2" type="radio" /> Exchange Club Family Center</p> 
<p> 
<input name="FieldName2" type="hidden" value="Project1" /> 
<input name="FieldValue2" type="radio" /> Project ONE</p> 
<p> 
<input name="FieldName2" type="hidden" value="RSVP" /> 
<input name="FieldValue2" type="radio" /> Retired and Senior Volunteer Program</p> 
<p> 
<input name="FieldName2" type="hidden" value="YACC" /> 
<input name="FieldValue2" type="radio" /> Young Adult Community Conferencing</p>

Set 3

<legend>Make Your Donation in Honor or Memory of Someone Special</legend> 
<p>In Honor of:</p> 
<input name="FieldName3" size="20" type="hidden" value="Honor" /> 
<input name="FieldValue3" size="50" type="text" /> 
<p>In Memory of:</p> 
<input name="FieldName4" size="20" type="hidden" value="Memoriam" /> 
<input name="FieldValue4" size="50" type="text" /></fieldset>

It is easy once you see the logic.

[Katie P]

we simply pair the texts together. They can go to any number.

Great, got it figured out. Thanks so much for your help. I very much appreciate it!-- Katie

[CnP.Support]

Katie,

just checked your site and your radio button option is not right. You need to name them all the same otherwise it won't function like a radio button. This is why right now as you click on each radio button it checks but does not uncheck the old one.

does it make sense?