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  • Radio button not indicating passed value

    Hello. I have a form which is submitting correctly, however, I am not able to get an optional radio box to indicate that the related text input should be included during the processing.

    This is just a small part of the form. My actual file exceeds the forum upload limits.

    These fields you see have values being calculated and added using javascript (see attached screenshot). I have the "Cover our Fees?" row giving the user the option to add in the processing fees to the total. If they click the "YES!" radio button, the fees should be added. Clicking "NO" or not clicking anything will leave the form as is.

    Looking at the POST headers, the input name="Other" is not being passed.

    When the form is submitted with the "YES!" radio button checked, FaaS sends me to the "OnSuccesUrl" page I designated.

    Your help would be very much appreciated.
    Attached Files

  • #2
    Jared,

    I am curious as to why you are not simply adding another form field instead of using the OTHER feature of a radio button format?

    The OTHER field is primarily designed for a radio option that has many choices. If you simply add another text box for the FEES then it can work without any problem.

    Have you seen this example?

    https://www.clickandpledge.com/devel...s/example/001/

    I suggest you use the FEES field as another donation box but auto-populate it using JS.

    Just an FYI - the credit card companies do not approve of charging the card holder the processing fees. While they may not do anything, I have seen cases where they shut down an account for charging fees. Just something you may want to know. There is a lot to be said about this practice.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    • #3
      I had a mistake in that I was disabling the inputs via javascript instead of making them readonly. That is why the value from the fees input would not post. Now it is posting however it is not popping up in the receipt.

      The reason I did not use a regular input field is because if I have a blank text field for the user to input their "fees" donation, then they will need to calculate the fees or get them from the floating box on the right. At the same time if I auto populate the "fees" fields, I'm sure many angry people will be asking why I automatically added to their donation. The yes/no defaults to "no" and makes the user choose whether they want to increase their donation.

      Also, I totally understand that the cc companies don't generally allow charging fees, that's why it's the user's choice if they would like to add to the donation. It's not a fee that we are charging, it's an added donation. Everyone get's a little more that way.

      How can I fix this so that it correctly processes?

      Comment


      • #4
        Jared,

        If the fields post as 2 separate items then it will show up as two line items in the receipt. What is your OrgID so I can review the receipt.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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        • #5
          The Account Number is 17773. Not sure if that is the same as OrgID.

          Comment


          • #6
            Jared,

            Based on all your tests it appears you have it all under control. My only suggestion is to make the fees just like any other donation. You are already posting many different types of donations to the system and they all appear in the receipt. If you simply make the fees as just another donation field but a calculated field that you update via JS it will be all fine.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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