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Declined transaction: Email notification?

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  • Declined transaction: Email notification?

    Hi, is it possible to configure CNP on Salesforce to send email to a specific email address whenever there is a declined transaction?

  • #2
    Good day bigbluepancake

    This message is in the FaaS channel. Is this question related to the API form set up through FaaS?
    Regards,
    Click & Pledge Support Department

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support- read more: https://support.clickandpledge.com/s/article/general-information-live-support/

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    • #3
      Hi, I'm not sure which category this question belongs to. Yes, I am using FaaS,

      Comment


      • #4
        Good day bigbluepancake

        I was confused as you referenced Salesforce.

        By default, the main platform does not send any emails for declined transactions as our experience shows this can cause major problem if someone tries several times with different cards. Also in case of credit card attacks the decline messages we generate (after block) may literally crash your mail server, think about 50K transactions posting to your mailbox.

        If you wish to receive a message you may set up an autoresponder in Salesforce.

        Salesforce Autoresponder


        Once a transaction posts to Salesforce, the autoresponder will be sent. You may set the email to receive the email as someone internal.

        Click image for larger version

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        Hope this helps.
        Regards,
        Click & Pledge Support Department

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support- read more: https://support.clickandpledge.com/s/article/general-information-live-support/

        Comment


        • #5
          Thank you very much! This looks like what I am looking for. When Autoresponder sends an email, does it use up any kind of "email sendout quota" (I don't even know if there is such a thing) in Salesforce?

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          • #6
            Good day bigbluepancake

            C&P uses an API call since it sends the email through our distribution system.

            To answer your question-- Salesforce has a limit on emails that may be sent through the Salesforce SMTP servers. We do not use the SMTP servers of Salesforce so this limit, whatever it is, does not apply to us.

            Hope that helps.
            Regards,
            Click & Pledge Support Department

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support- read more: https://support.clickandpledge.com/s/article/general-information-live-support/

            Comment


            • #7
              Got it. Thank you very much!

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