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  • Need someone to check my error page and why it's not functioning correctly.

    Hello, I recently downloaded C&P HTML donation page and set it up on my Wordpress website. I set up several different types of donations someone can donate to Art & Creativity for Healing Inc.

    There is an error message I get when I submit a fake payment. The fake card number I got from C&P. I have been in contact with support all day yesterday.

    Can someone please help me so I can get my donation page with C&P functioning correctly? Let me know what's wrong so I can fix it... Below are the links.

    Website: www.art4healing.org

    Donation page (link): http://www.art4healing.org/?page_id=1534

    Error message (link):
    http://www.art4healing.org/?page_id=...20error&RefID=

  • #2
    Stephanie,

    I am confused as to how you are posting this - what happens if someone selects $1000 for the first list and nothing from the other lists? What are you posting as the value for the other 2 lists?

    In programming I truly recommend that you start with simple then add complexity once you are sure you have the system working.

    You may want to test what you are posting by changing the form post URL to: https://verify.faas.cloud.clickandpledge.com - this will show you in a tabular format all the values you are posting to us. It can help you identify a bogus value .. the Internal Error occurs when the system is getting an invalid parameter for the amount field.

    Please do this:

    1: Change your post form value to: https://verify.faas.cloud.clickandpledge.com (simply add a verify at the beginning followed by DOT)
    2: Review what you are posting and see if they make sense
    3: Remove all but the first set of radio buttons and test see if that works

    Post here the simplified form so we can review it.

    NOTE: Please note that our support department cannot answer questions regarding the API. Support provides help with the administrative and the payment system but not the API platform. This list is monitored by our programmers who are not answering support calls. So please post all your API questions to the forum.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

    Comment


    • #3
      Country

      Stephanie,

      The country field you have will not work. The API requires country code to be passed since it needs to have a consistent naming for fraud analysis.

      We have a pull down list for countries that we recommend you use. Please review our examples and you see the many ways you can do this.

      http://manual.clickandpledge.com/Form-as-a-Service.html

      all examples show you how to do the country and state. The country file is also included separately so you can use it as an include.
      Regards,
      Click & Pledge Support Department

      On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

      Join us @ the educational webinars: https://clickandpledge.com/webinars/
      Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
      Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

      Comment


      • #4
        Can you please help me with the fields I am suppose to fill in for a donation under the radio buttons?

        <tr><FORM ACTION="../cgi-bin/mycgi.pl">
        <b>Please Select your Scholarship or donation amount for Art & Creativity for Healing Inc.<br /><br />
        <br />
        ACFH - CHOC Hospital Workshop Scholarships</b><P>

        <INPUT NAME="CHOC Bedside Visiting Art Angel Scholarship (1 child)" TYPE=RADIO VALUE="55" style="width: 40px"> $55.00 - CHOC Bedside Visiting Art Angel Scholarship (1 child)<BR><br />
        <input name="ItemID" type="hidden" id="ItemID" value="55" />
        <input name="ItemName" type="hidden" id="CHOC Bedside Visiting Art Angel Scholarship (1 child)" value="CHOC Bedside Visiting Art Angel Scholarship (1 child)" />
        <input name="Quantity" type="hidden" id="Quantity" value="1" />
        <input name="UnitDeductiblePercentage" type="hidden" id="UnitDeductiblePercentage" value="100" /></td>

        <INPUT TYPE=RADIO NAME="SCHOLARSHIP" VALUE="165" style="width: 40px">$165.00 - CHOC Bedside Visiting Art Angel Scholarship (3 children)<BR><br />
        <input name="ItemID" type="hidden" id="ItemID" value="165" />
        <input name="ItemName" type="hidden" id="CHOC Bedside Visiting Art Angel Scholarship (3 children)" value="Donation" />
        <input name="Quantity" type="hidden" id="Quantity" value="1" />
        <input name="UnitDeductiblePercentage" type="hidden" id="UnitDeductiblePercentage" value="100" /></td>

        <INPUT TYPE=RADIO NAME="SCHOLARSHIP" VALUE="555" style="width: 40px">$555.00 - CHOC Bedside Visiting Art Angel Scholarship (10 children)<BR><br />
        <input name="ItemID" type="hidden" id="ItemID" value="555" />
        <input name="ItemName" type="hidden" id="CHOC Bedside Visiting Art Angel Scholarship (10 children)<" value="Donation" />
        <input name="Quantity" type="hidden" id="Quantity" value="1" />
        <input name="UnitDeductiblePercentage" type="hidden" id="UnitDeductiblePercentage" value="100" /></td>

        <INPUT NAME="SCHOLARSHIP" TYPE=RADIO VALUE="0" style="width: 40px">Other<BR><br />
        <input name="ItemID" type="hidden" id="ItemID" value="0" />
        <input name="ItemName" type="hidden" id="other" value="Donation" />
        <input name="Quantity" type="hidden" id="Quantity" value="1" />
        <input name="UnitDeductiblePercentage" type="hidden" id="UnitDeductiblePercentage" value="100" /></td>

        Comment


        • #5
          I also cannot download the links that C&P provides for the country code. I get an error message when I click the link. It says that the page may no longer exist.

          Comment


          • #6
            Support directed me to a page where I could download the zip files - Thanks!

            Comment


            • #7
              Can someone please let me know what I have to enter for these fields after the radio button code?

              <INPUT NAME="SCHOLARSHIP" TYPE=RADIO VALUE="0" style="width: 40px">Other<BR><br />
              <input name="ItemID" type="hidden" id="ItemID" value="0" />
              <input name="ItemName" type="hidden" id="other" value="Donation" />
              <input name="Quantity" type="hidden" id="Quantity" value="1" />
              <input name="UnitDeductiblePercentage" type="hidden" id="UnitDeductiblePercentage" value="100" /></td>

              Comment


              • #8
                Stephanie,

                sorry for delayed response. We typically don't debug code as it is practically impossible.

                Your code has a lot of issues. What you are trying to do is EXACTLY as is shown in example 2.

                https://www.clickandpledge.com/devel...s/example/002/

                I copied and pasted your code in our staging environment but it has a lot of issues and I need time in between other tasks to debug it.

                http://clients.clickandpledge.com/art4healing/

                PLEASE check example 2. If you are a web programmer you should easily see that the input name, for example, is UnitPrice and you have changed it to Scholorship. Naturally our system does not recognize a field with a different name. Please review example 2 and check its source. Set that up first and then change your text.

                The only different between example 2 and your code is the text after the radio button.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                Comment


                • #9
                  Example 002 html code

                  That's what I did. I went back to the original example 002 html code and to the 10, 20, 30 etc. donation amount and no one could tell me if my page was working then as well.

                  Comment


                  • #10
                    The test is easy.

                    if you look at all of our examples the node for OrderMode is set to Test. When in Test mode you simply post a transaction using the test card and you should get a Success response.

                    If you get Error then something is wrong. Where do you have the example? naturally the one you posted to the forum is not the example since it is missing STATE, COUNTRY, and the field names have changed.
                    Regards,
                    Click & Pledge Support Department

                    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                    Join us @ the educational webinars: https://clickandpledge.com/webinars/
                    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                    Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                    Comment


                    • #11
                      Example 002 html code - ACFH Donation page

                      I have the right country code and state code. I copied C&P code that they gave me. I just don't know how to apply this code so the form functions correctly and I am sorry that C&P programming have not been much of a help.

                      http://www.art4healing.org/?page_id=1534

                      Comment


                      • #12
                        Announcing a new FaaS Release allowing for multiple OTHER fields

                        Stephanie,

                        Your question made us add a feature to our FaaS platform which will allow multiple OTHER fields to be used. Check this:

                        https://www.clickandpledge.com/devel...s/example/004/

                        Download the sample and see the example.

                        Before you could not combine several OTHER fields in FaaS and had to use the more advanced PaaS platform. With this addition you can do a few more things.

                        Hope this helps.
                        Regards,
                        Click & Pledge Support Department

                        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                        Join us @ the educational webinars: https://clickandpledge.com/webinars/
                        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                        Comment

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