How to troubleshoot EFT payment: "Invalid RoutingNumber", "Invalid Check Number"

[bigbluepancake]

Hi!

I was trying to add EFT payment on my VisualPage donation form in this manner:

<label for="AccountType">Account Type:</label>
<select name="AccountType">
<option>CheckingAccount</option>
<option>SavingsAccount</option>
</select>
<label for="NameOnAccount">Name on Account:</label><input name="NameOnAccount" type="text" maxlength="100" size="20" value="" />
<label for="RoutingNumber">Routing Number:</label><input name="RoutingNumber" type="text" maxlength="9" size="20" value="" />
<label for="AccountNumber">Account Number:</label><input name="AccountNumber" type="text" maxlength="17" size="20" value="" />

However, when a payment attempt was made, I got "Invalid RoutingNumber" or "Invalid Check Number".

Are there any logs in Salesforce or Click and Pledge that I can dig into to see what went wrong? Currently, with just these error messages, I am not sure whether the errors are really due to 1) erroneous routing/check number, 2) coding error in the form, 3) Salesforce and CNP not set up correctly.

Does any one know how to troubleshoot EFT payment? Where to see error logs?

Thanks!

[bigbluepancake]

Also, I am wondering: Is it mandatory to submit a dummy CheckNumber? I don't have a CheckNumber in my form.

[CnP.Support.AM]

Good day @bigbluepancake,

CheckNumber and Check Type nodes are required to process the payment for “eCheck/Check”. As per the manual all fields shown in below screenshot are mandatory:

http://manual.clickandpledge.com/Form-Field-Names.html#Check


Based on the code you mentioned, here we found some findings.

• NameOnAccount field is not required by Click&Pledge. If you need this information/values this field can be posted as Custom Question.
• CheckNumber field is required, and must be correct. If not the transaction may get decline.
• CheckType is also mandatory, but can be preselected and hidden.

Hope the above helps. If you still experience any further issues, please share you form URL so that we can have our developers review.

Thanks,