OTHER field user value data not processed

[dpkray]

We have an online form (https://www.asle.org/join-our-commun...mbership-form/) using the FAAS service. All has generally worked well for us, with one exception.

We are not receiving either payments or data from users who are attempting to make a "VOLUNTARY ADDITIONAL DONATION TO ASLE". This part of the form uses a radio button GUI and ends with a user-entered value option. We recognize that this is a challenging process for your service (see link), but we seem to have followed the online directions in this area to a 'T'. Yet without success.

I have tested the data transmission using the verify.faas url, and the voluntary donation values using the OTHER field do seem to pass successfully into the system. For some reason, then, the data is being lost within C&P so far as I can tell.

I am copying the pertinent code below (with some excisions for space: <tr>, etc.). Do you see anywhere we may have gone wrong?
Gratefully Yours,
Dan

<td><table width="100%" border="0" cellspacing="2" cellpadding="2">
<tr>
<td width="7%">
<input name="ItemID11" type="hidden" id="ItemID11" value="1" />
<input name="Quantity11" type="hidden" id="Quantity11" value="1" />
<input name="UnitDeductible11" type="hidden" id="UnitDeductible11" value="100%" />
<input name="SKU11" type="hidden" id="SKU11" value="DON-100-LMN" />
<input type="radio" name="UnitPrice11" id="UnitPrice11" value="0" /></td>
<td width="93%">No additional donation</td>
...
<td><input type="radio" name="UnitPrice11" id="UnitPrice11" value="50" /></td>
<td>$50</td>
<td><input type="radio" name="UnitPrice11" id="UnitPrice11" value="Other" /></td>
<td><input name="Other11" type="text" id="Other11" size="10" /></td>

[CnP.Support]

Good day!

It is not quite possible to understand the issue in this context.

Can we have the link to the form so we can review the code in its entirety? In cases like this we typically copy the page on our servers and test it internally to determine the issue. There must be a logical issue in your code and I am sure we can find it.

[CnP.Support]

Good day!

Sorry I noticed that you had put the link to the form at the top of the post. I missed it.

The following observations are problems:

1. Item11: you have UnitPrice11 but no ItemName11. Please note that these items are all numbered as family so family 11 needs to have all its elements.
2. OTHER field requires the OTHER radio button to be selected, otherwise based on your code the item will not post.

Solution:

Add the following line item

<input name="ItemName11" type="hidden" id="ItemName11" value="Additional Donation">

Also disable the "Other" textbox until the user clicks on the "Other" radio button as shown below:



As it stands, based on what you have in your form, the OTHER field will never post unless the radio button beside the Other field is checked.

Hope that helps.