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Do not send receipts feature not working

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  • CnP.Support
    replied
    Good day!

    That is not something we can tell you how to do. It is your website and your developer has added that code to your site. It is the HTML file on your server.

    The API forms are outside our control as they designed by you, the client.

    Please contact the person that has developed the form for you and they will be able to do it.

    Leave a comment:


  • aavgerakis
    replied
    How would I edit that API code?

    Leave a comment:


  • CnP.Support
    replied
    Good day!

    That explains it.

    I moved this thread to the API Channel for the FaaS forms as this is a custom FaaS form.

    See below:

    Click image for larger version

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    FaaS forms are not governed by portal setting as you have full control over what you want done.

    In the form you are forcing the system to send the receipt. If that node was missing, the Portal setting will be followed but you are strictly asking for it to go out.

    If you do not wish for the receipt to go out please set the value of that line to "false"

    Hope that answers your question.

    Please let me know if we can be of more help.

    Leave a comment:


  • aavgerakis
    replied
    Maybe I am posting in the wrong place but It was not done using a legacy form but a custom API form that we have developed.

    The code at the bottom of the receipt reads: 27370:73023:Internal-PaaS01:PaaS.20160406.003.039.000.095:api:123573:ur :https://cmtysolutions.org/donate






    Leave a comment:


  • CnP.Support
    replied
    Given it practically is impossible to go out if the conditions are set let's review a few things so we can figure out where your setting is not set correctly.

    Where did the transaction originate? You have posted this message in the Checkout pages channel in the forum so I am assuming it was done using one of our legacy forms.

    Looking at the bottom of the receipt there is a fine line that appears as the following:

    Click image for larger version

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    once we have the text we can track where the transaction is coming from. Please also include the order number so we can narrow down the source.

    Leave a comment:


  • aavgerakis
    replied
    Yes I understand that. We have run a test with a private email and the receipt is still being sent out

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  • CnP.Support
    replied
    Good day!

    Just so we are sure we know how the system works. The organization always receives a copy of the receipt regardless of the setting. The Organization copy of the receipt is always sent. The setting you are disabling is only for the patron.

    Have you checked if the patron receives the system receipt? making sure, of course, that the donor's email is not in the organization distribution list in the Portal.

    Just double checking before we start reviewing the case.

    Leave a comment:


  • aavgerakis
    started a topic Do not send receipts feature not working

    Do not send receipts feature not working

    I have marked the DO not send receipts option under account info to YES, but yet donors are still receiving receipts? Is there another option that must be changed to stop delivery of these ?
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