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  • Do not send receipts feature not working

    I have marked the DO not send receipts option under account info to YES, but yet donors are still receiving receipts? Is there another option that must be changed to stop delivery of these ?

  • #2
    Good day!

    Just so we are sure we know how the system works. The organization always receives a copy of the receipt regardless of the setting. The Organization copy of the receipt is always sent. The setting you are disabling is only for the patron.

    Have you checked if the patron receives the system receipt? making sure, of course, that the donor's email is not in the organization distribution list in the Portal.

    Just double checking before we start reviewing the case.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

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    • #3
      Yes I understand that. We have run a test with a private email and the receipt is still being sent out

      Comment


      • #4
        Given it practically is impossible to go out if the conditions are set let's review a few things so we can figure out where your setting is not set correctly.

        Where did the transaction originate? You have posted this message in the Checkout pages channel in the forum so I am assuming it was done using one of our legacy forms.

        Looking at the bottom of the receipt there is a fine line that appears as the following:

        Click image for larger version

Name:	2016-04-14_16-30-37.jpg
Views:	12
Size:	8.1 KB
ID:	23390


        once we have the text we can track where the transaction is coming from. Please also include the order number so we can narrow down the source.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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        • #5
          Maybe I am posting in the wrong place but It was not done using a legacy form but a custom API form that we have developed.

          The code at the bottom of the receipt reads: 27370:73023:Internal-PaaS01:PaaS.20160406.003.039.000.095:api:123573:ur :https://cmtysolutions.org/donate






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          • #6
            Good day!

            That explains it.

            I moved this thread to the API Channel for the FaaS forms as this is a custom FaaS form.

            See below:

            Click image for larger version

Name:	2016-04-14_16-42-22.jpg
Views:	13
Size:	141.7 KB
ID:	23394


            FaaS forms are not governed by portal setting as you have full control over what you want done.

            In the form you are forcing the system to send the receipt. If that node was missing, the Portal setting will be followed but you are strictly asking for it to go out.

            If you do not wish for the receipt to go out please set the value of that line to "false"

            Hope that answers your question.

            Please let me know if we can be of more help.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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            • #7
              How would I edit that API code?

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              • #8
                Good day!

                That is not something we can tell you how to do. It is your website and your developer has added that code to your site. It is the HTML file on your server.

                The API forms are outside our control as they designed by you, the client.

                Please contact the person that has developed the form for you and they will be able to do it.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

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