Card declined. How do I find out why?

[David Brown]

I'm new to click and pledge and am working on a faas checkout page for our non-profit. Unfortunately, when I do a test transaction, I get the following "error":

http://www.rabbitrr.org/error.html?on=1410171612135531111&response=decline&hashresponse=ODU0NjNjMWJiN2I0NTdiMzFkNTVlZDUyYTcyMmE5ZDA3NjM2MTI=&RefID=

I can't figure out how to post to the forum and we need this to be live tomorrow. Can you help me?

[CnP.Support]

Hi David,

In the absence of seeing your actual form it is hard to figure out why the card may decline. The link you posted goes to an ERROR page with Decline message so the card has declined.

Are you sure you have not forgotten to set the mode to Production instead of Test?

If you post the link to your form we can review it and figure out what is going on.