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  • What does this Error Message Mean?

    Can anybody help me out with the following error message:

    ?err=The%20basket%20is%20empty&RefID=

    Where should I fix this?

    Thanks,

  • #2
    The error is simply stating: "The basket is empty".

    What that tells me is you are not posting anything to the FaaS platform for the basket name, etc.

    If you send me a link I can review the code.
    Regards,
    Click & Pledge Support Department

    On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
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    • #3
      I have this same question... how do I get someone to help me?

      Comment


      • #4
        Anoki,

        The basket is empty - that is what the error is saying. It means you are not posting any values for the Item name. The field name: ItemName is empty.

        The error is pretty self explanatory. If you send me the link to your site I can review it and find out what is going on. The last message we posted for this was asking user: pw1970 to send us a link to the site so we can review but it was not never posted.

        Check your HTML and find out if you are posting the value.
        Regards,
        Click & Pledge Support Department

        On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
        Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

        Comment


        • #5
          Okay...

          Oh okay, here is the web address: http://bbhi4health.org/makeadonation.html

          Also, please let us know where in the documentation this is covered, as it seems more than one person missed this and it could help others.

          Thanks!

          Comment


          • #6
            Anoki,

            we have tested your page & it works fine. I tested it yesterday and today one of our developers also spent time testing it and we can't find any issues with the form. It returns authorization and it works fine.

            Please note that "The basket is empty" simply means the item name is missing. This happens if you are not posting any items for processing.

            I also noticed an issue with your form. Are you aware that you are not having a period for the recurring? you are posting the transaction as a recurring transaction and the patron has no option for not setting up a recurring.

            The field names & their description is in the manual at: https://developers.clickandpledge.com - the section for FaaS has examples and the field names.

            Your form is almost fine - of course I have not tested the custom questions you have posted.

            One last comment- you need to setup additional pages for Authorize and Decline pages. Right now you are sending those to the Click & Pledge site.
            Regards,
            Click & Pledge Support Department

            On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

            Join us @ the educational webinars: https://clickandpledge.com/webinars/
            Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
            Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

            Comment


            • #7
              we have tested your page & it works fine. I tested it yesterday and today one of our developers also spent time testing it and we can't find any issues with the form. It returns authorization and it works fine. - Okay

              Please note that "The basket is empty" simply means the item name is missing. This happens if you are not posting any items for processing. - So I go to your manual and it says to put "donation" into the fieldname. I look at my code and I see:

              HTML Code:
              <input name="ItemName" type="hidden" id="ItemName" value="Donation" />
              Where are we doing wrong here?


              I also noticed an issue with your form. Are you aware that you are not having a period for the recurring? you are posting the transaction as a recurring transaction and the patron has no option for not setting up a recurring. - I'm on it, thanks.
              [/QUOTE]

              Thanks for getting back to me so promptly...

              Comment


              • #8
                Anoki,

                Please visit: https://www.clickandpledge.com/devel...s/example/001/

                & view the source code.

                the Value in the input tag you stated should be the value of the radio button.

                So it should be:

                input name="ItemName" type="hidden" id="ItemName" value="100"

                You are passing to the FaaS processor an item called ItemName with a value of 100

                for the radio button selected the value should be the one shown for the radio button.

                If you see the source code for the example I posted above it will make sense.
                Regards,
                Click & Pledge Support Department

                On Salesforce? Help us by rating our app: Click & Pledge Donor Management on AppExchange

                Join us @ the educational webinars: https://clickandpledge.com/webinars/
                Live Support available Join between 3:00 - 3:30 p.m. ET Monday - Thursday: https://clickandpledge.com/webinars/
                Are you on Salesforce? Join us at the Power of Us Hub: https://powerofus.force.com/0F980000000CjpC

                Comment

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