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  • Why declined?

    I haven’t worked on this site for a few month, but I swear it was working properly. It works fine if I put it in test mode, but when I put it in production mode, it returns “decline &RefID=”



    I am using

    John Smith
    4111111111111111
    Exp 04/15
    123

    What’s up?

  • #2
    Steve,

    We just tested your site and it works fine. My transaction of $0.50 was processed successfully.

    We also reviewed your declines and your card was declined because of an invalid CV2. Other than that all appears to be working.

    Please let us know if you believe the site still has problems.. we don't see any issues.
    Regards,
    Click & Pledge Support Department

    Join us @ the educational webinars: https://clickandpledge.com/webinars/
    Live Support- read more: https://support.clickandpledge.com/s/article/general-information-live-support/

    Comment


    • #3
      But, why is
      John Smith
      4111111111111111
      Exp 04/15
      123

      Not working then?

      Comment


      • #4
        because you are in production and 4111 card number ONLY works in test mode.

        When you test with the 4111 card number we simply evaluate the post for accuracy and correctness. If all is correct we validate the transaction.

        When in live mode we post the transaction to the bank and 4111 is not a valid card number.

        Hope that answers your question.
        Regards,
        Click & Pledge Support Department

        Join us @ the educational webinars: https://clickandpledge.com/webinars/
        Live Support- read more: https://support.clickandpledge.com/s/article/general-information-live-support/

        Comment

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